Destination Specialist

Destination Specialist

Hamilton, Bermuda

About the Role

We are looking for a Destination Specialist to support clients throughout their vacation planning and booking process. In this role, you will guide travelers through destination options, provide expert insights, answer questions, and ensure each client enjoys a smooth, stress-free experience from start to finish.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with destination selection, itinerary planning, booking updates, cancellations, and special accommodation requests.
• Provide accurate and up-to-date information regarding destinations, travel requirements, local cultures, and agency procedures.
• Maintain organized client records and ensure clear communication throughout the planning and booking process.
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
• Resolve concerns with empathy, patience, and effective problem-solving.

Benefits

• Fully remote flexibility – work from any location with a schedule that suits your lifestyle.
• Travel perks and access to discounted industry rates.
• Training and continuous support to help you grow in the travel and destination knowledge field.
• A supportive, team-oriented environment dedicated to exceptional client care.

What We're Looking For

• Strong written and verbal communication skills.
• Customer service experience; travel, tourism, or hospitality experience is a plus.
• Passion for learning about destinations, cultures, and travel experiences.
• High attention to detail and excellent organizational skills.
• Ability to learn new systems and booking tools quickly.
• A positive, client-focused attitude and genuine interest in helping travelers plan the perfect trip.