Customer Service Rep

Job Description

Job Description

Customer Service Representative

Join our dedicated team at CHC Facilities as a Front Desk Receptionist, where you will play a vital role in delivering exceptional patient service and ensuring smooth daily operations at our healthcare centers. If you are personable, organized, and committed to providing a welcoming environment for patients and staff alike, we encourage you to apply.

Key Responsibilities:

- Greet patients and visitors in a professional, friendly, and hospitable manner

- Respond to patient inquiries and requests promptly and courteously

- Perform clerical duties related to the day-to-day operations of the front office

- Update and organize patient information in charts accurately and efficiently

- Answer multiline telephones in a professional manner, directing calls as appropriate

- Assist with appointment scheduling and maintenance tasks using EPM or similar scheduling systems

- Maintain a clean and organized front desk area to promote a welcoming environment

- Collaborate with staff and healthcare providers to support operational needs

Skills and Qualifications:

- High school diploma or equivalent required

- Prior experience in a healthcare or customer service setting preferred

- Excellent communication skills, both verbal and written

- Strong organizational and multitasking abilities

- Proficiency in using electronic health records (EHR) systems and appointment scheduling software

- Ability to maintain professionalism and composure in a fast-paced environment

- Friendly, approachable demeanor with a focus on patient satisfaction

Employee Benefits: 

- Vacation Time

- Paid Leave

- Medical, Dental, Vision, Life

- Short-Term & Long-Term Disability

- Accident & Critical Insurance

- Retirement plan offered

- Outpatient only

- No Call

At CHC Facilities, we foster a collaborative and supportive work environment that values growth and professional development. Join us to make a meaningful difference in patient care while advancing your career in healthcare administration.