ServiceNow Implementation Lead (CMDB/CSDM)

Job Description

Job Description

ServiceNow Implementation Lead (CMDB/CSDM)
Ashburn, VA 20147

Job Type: Full Time W2 (no 1099 or C2C)
Schedule: Mon-Fri
Location : On-Site; Must reside within commuting area
Security Access: Current DHS Suitability or eligibility to obtain CBP BI

Anakim Consulting has an immediate need for a senior level Implementation Specialist with enterprise-level Configuration Management expertise working with ServiceNow CMDB and hands-on experience supporting enterprise architecture, IT operations, and data governance. Qualified candidates will have enterprise-scale configuration management experience supporting business-driven CMDB planning, organizational alignment, CI modeling, governance, and best-practice implementation, preferably in a government contracting environment.

Responsibilities include:

Requirements and Analysis

• Elicit stakeholder needs across Application Owners, IT Operations, Security, etc.—identify required CIs, critical attributes, and inter-CI relationships.
• Document business requirements into clear functional/non-functional artifacts (use cases, user stories, acceptance criteria).
• Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.

Data Model Design and Definition

• Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
• Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment.
• Normalize and standardize data to enforce CMDB consistency

Process Definition and Integration

• Map CMDB-related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
• Define data governance—policies for data ownership, entry, updates, and data-quality assurance.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.

Data Quality, Validation and Testing

• Define data-quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes.
• Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value.

Reporting & KPIs

• Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring.
• Define CMDB-enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes.

Training, Adoption and Ongoing Support

• Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency.
• Provide ongoing support and clarification on CMDB functionalities and data usage.

Communication and Stakeholder Management

• Facilitate workshops to gather requirements, resolve conflicts, and build consensus.
• Translate between business and technical teams—ensure concepts and outcomes are clearly understood across groups.