ServiceNow Technical Business Analyst

Requisition Number: 28134 Required Travel: 0 - 10%Employment Type: Full Time/Salaried/ExemptAnticipated Salary Range: $90,418.00 - $170,000.00 Security Clearance: TS/SCI Level of Experience: Mid This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.Leadership Mindset at HII – Mission TechnologiesLeadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture:Know & Grow Your People – Commit to learning and supporting team success.Build Relationships – Communicate openly, collaborate well, and build trust.Take Ownership – Deliver on commitments and take pride in your work.Customer First – Focus on the mission and those we serve.Shape the Future – Bring ideas, curiosity, and continuous improvement.Act with Urgency – Take initiative and follow through with purpose.These capabilities guide how all employees contribute to our shared success across Mission Technologies.Job DescriptionHII Mission Technologies is seeking an experienced ServiceNow Technical Business Analyst. This role will bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the ServiceNow platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations.If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you!Level 3 salary range: 90,418-167,918Level 4 salary range: 113-587- 210,948Essential Job ResponsibilitiesLead solution design and requirement decomposition, translating mission/business needs into technically sound ServiceNow designs (data model, workflows, integrations)Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutionsProduce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teamsDrive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeabilityPartner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirementsMinimum QualificationsLevel 3 : 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.Level 4: 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.Required experience: 5+ years as a Business Analyst with at least 3 years Business Analyst Supporting ServiceNow implementations. Experience translating business requirements into technical stories and acceptance criteria, facilitating requirements gathering sessions with stakeholders, and documenting users stories, functional requirements, process flows, and acceptance criteria.Experience working on/with Agile/Scrum delivery teamsSecurity + Certification to be obtained within 3 months of hire. TS/SCI clearance required at time of hire with ability to obtain Poly. Preferred RequirementsDesired certifications or training: ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master. ServiceNow Certified System Administrator (CSA)Desired experience: Experience supporting; ServiceNow ITSM implementations, federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT) and release validation. Familiarity with CMDB, Incident, Change, and Request Management processes.The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.Meet HII’s Mission Technologies DivisionOur team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.To learn more about Mission Technologies, click here for a short video: HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.Why HIIWe build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.Together we are working to ensure a future where everyone can be free and thrive.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call View phone number on click.appcast.io for assistance. Press #3 for HII Mission Technologies.