Deployment Operations Specialist

Location Austin Employment Type Full time Location Type On-site Department Deployments About Base Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future. Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money. Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us. About the Role Base Power Company is seeking a highly organized and proactive Post-Installation Project Coordinator to manage the final stages of our battery deployments. This role will be the point of contact for scheduling inspections, managing documentation for AHJs and utilities, and coordinating field service activities. Additionally, this role will play a key part in improving and scaling these processes to support Base Power’s growth. What You'll Do Coordinate and schedule post-installation inspections with relevant Authorities Having Jurisdiction (AHJ) and utilities. Manage the timely uploading of required photos and documentation to various inspection portals (AHJ and Utility). Schedule and coordinate field service with customers and our internal field service team to address any post-installation needs. Proactively communicate with customers to ensure they are informed throughout the post-installation process. Track and report on inspection pass/failure rates, identifying trends and areas for improvement. Monitor and analyze field service resolution times to ensure efficiency and customer satisfaction. Drive the utility interconnection agreement process to achieve Permission to Operate (PTO) for completed installations. Maintain accurate and up-to-date records of inspection schedules, field service activities, and PTO status. Identify and implement process improvements to streamline the post-installation workflow. What You'll Bring 2+ years of experience in project coordination within the construction, solar, EV charger, battery, roofing, or similar field. Strong organizational and time management skills with the ability to manage multiple projects simultaneously. Excellent written and verbal communication skills, with a focus on clear and professional customer interactions. Experience scheduling and coordinating with external stakeholders (e.g., inspectors, utility representatives). Proficiency in managing documentation and utilizing online portals. Strong problem-solving skills and the ability to proactively address potential roadblocks. Ability to track and analyze data to identify trends and improve processes. Preferred Skills Experience working directly with AHJs and utility companies for inspections and interconnection agreements. Knowledge of solar, battery, or EV charger installation processes and common post-installation requirements. Familiarity with CRM or project management software. Understanding of utility interconnection processes and requirements. Experience in developing and implementing process improvements. Our Values We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one: In-Person Only: We work full-time in the office. No hybrid. No remote. Challenge the Status Quo: Question assumptions. Fix broken systems. Principles > rules. Move Fast: Focus on what matters, act quickly, and learn by doing. Give & Get Feedback: Be direct, be humble. Challenge ideas–including your own. Own the Outcome: Take full responsibility. Deliver results. No excuses. Act Like an Owner: Be resourceful, mindful of impact, and committed to the business. Be Decisive: Drive clarity. Make bold calls with imperfect info. Bring the Intensity: This is not a 9-to-5. We’re building something hard which requires real commitment. #J-18808-Ljbffr Epoch Biodesign