Vehicle Technical Support Specialist
$64.5k - $103.5kOshkosh Corporation, Inc.
- # Vehicle Technical Support SpecialistApplylocations: Dodge Center, Minnesota, United Statestime type: Full timeposted on: Posted Todayjob requisition id: R49090**About McNeilus, an Oshkosh Company****McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.**The experienced and highly skilled Technical Service/Support Specialist will deliver industry leading technical support for McNeilus products to the McNeilus Dealer Network and Large Fleet Customer service teams. The ideal candidate will possess exceptional technical troubleshooting abilities (electrical, hydraulic, and mechanical), strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency. **YOUR IMPACT***These duties are not meant to be all-inclusive, and other duties may be assigned:** Provide technical assistance and support for incoming queries and issues related to all models of McNeilus Refuse Collection Vehicles.* Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.* Document all customer interactions and technical issues in the customer relationship management (CRM) system.* Provide assistance as a team mentor, one on one or through group activities. Assist with customer calls, when necessary, through conferences, chats, emails or other communication tools.* Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic and software issues on equipment.* Utilize technical documentation and resources to provide accurate solutions and guidance.* Escalate unresolved issues to internal teams and/or management for guidance.* Follow up with customers to ensure issues are fully resolved to the customers’ satisfaction.* Support internal team members with troubleshooting tips in the chat group environment.* Share product content, documents or other troubleshooting content with the team.* Utilize current knowledge articles for resolving customer issues.* Communicate knowledge article usage to the customer base.* Communicate with the knowledge writer team if inaccuracies are found.* Develop new article content, formatted for transition into the knowledge article template.* Stay current with product development, industry trends, and best practices for product support.* Participate in ongoing training to maintain high levels of product knowledge and support skills.* Provide material in team meetings to assist others with product knowledge and current issues with resolution guidance.* Develop and present training material for new products or product enhancements.* Work closely with customer support to communicate customer feedback and technical issues.* Provide input on product improvements based on customer feedback and trends.* Lead team meetings to further develop skills and product knowledge within the team.* Develop and maintain team meeting documents, share with the team in an easily accessible format and location.* Respond promptly and professionally to customer inquiries via phone, email, and chat.**MINIMUM QUALIFICATIONS*** **High School Diploma or GED** and **five (5)** or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role*.***STANDOUT QUALIFICATIONS*** Strong technical troubleshooting and problem-solving skills.* Excellent verbal and written communication skills.* Strong interpersonal and communication skills.* Ability to explain complex technical information clearly and concisely.* Strong organizational skills and attention to detail.* Customer-focused with a commitment to providing exceptional service.* Ability to work independently and as part of a team.* Ability to travel domestically as needed.* Commitment to continuous learning and professional development.* Base knowledge of mechanical, hydraulic, and electrical systems used in heavy mobile equipment industries.* Proficiency in using CRM software and technical support tools.* Proficiency in data analysis and knowledge management systems.* Bachelor’s degree in Engineering, Specialized Technology, or a related technical field.* Adaptable and able to thrive in a fast-paced, dynamic environment.* Experience with diagnostic tools and software related to troubleshooting equipment.* Experience with Battery Electric Vehicle troubleshooting or vehicle electrical systems troubleshooting**WORKING CONDITIONS** *The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.** This role combines office-based administrative duties with physical activity in field or production environments.* In the office setting, tasks may require extended phone and computer use, sitting, and attending meetings.* Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.* Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.* Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.**Pay Range:**$64,500.00 - $103,500.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at View email address on click.appcast.io Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you.
- J-18808-Ljbffr Oshkosh Corporation, Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Vehicle Technical Support Specialist in Brooklyn, NY vacancy
- ...seeking a Triage Operations Analyst to help analyze test data from our autonomous driving program. You’ll work with lidar/radar data, vehicle logs, and internal dashboards to identify issues and document their context. You’ll collaborate across teams in a fast-paced...Suggested
$22 - $24 per hour
The Technical Support and Hardware Specialist provides a broad range of technical support services to the St. Lawrence University campus community. This... ...and accurate decisions Ability to operate a University vehicle Ability to lift and carry necessary equipment and utilize...SuggestedHourly payFull timePart timeLocal areaRemote workWork from homeHome officeAfternoon shift$23 - $27 per hour
Technical Support Specialist IISkip to main content#Technical Support Specialist II page is loaded## Technical Support Specialist IIApplylocations... ...will be subject to a drug screen and Motor Record Vehicle check as a condition of employment.** For more details about...SuggestedTemporary workSecond jobWork at officeLocal areaRemote workNight shift- ...territory. The role involves rotating shifts, travel, and hands-on work with self-checkout systems. Company provides training, a company vehicle, and comprehensive benefits as part of NCR Voyix’s commitment to growth and customer #J-18808-Ljbffr JetPay now NCR Payment...SuggestedRotating shift
$22 per hour
...repairing dishwashing equipment, and delivering supplies. No prior dishwasher experience is required as paid training is provided; this is a full-time, Monday-Friday position with a company vehicle for business use and opportunities for #J-18808-Ljbffr Auto‑Chlor SystemSuggestedHourly payFull timeMonday to Friday- ...team. You will troubleshoot, diagnose, and repair lift trucks and perform scheduled maintenance at customer sites. Maintain a service vehicle and keep accurate service records while upholding safety standards. The role emphasizes strong mechanical and electrical aptitude,...
- MANTECH seeks a motivated Trainer and Maintainer Specialist to join the Fort Hood, Texas vehicle sustainment team on the ALECS program. You will provide logistics support and lead technical training across multiple vehicle families globally. Qualifications include a Bachelor...
- ...in Foster City, CA to develop and maintain integrated master schedules for vehicle programs, ensuring sequencing from concept through production and delivering on milestones. This role supports cross-functional teams to optimize timing and resources for successful launches...
- ...accommodation or an alternative application process. Electric Vehicle Field Service Technician - Charlotte, NC Technical 5 days ago Requisition ID: 1981 Field Service... ...third-party service providers; provide technical support for sales and marketing efforts; perform field...Local areaRemote work
$500 per month
...Employee Assistance Program (EAP) Your Role As a Bilingual Vehicle Intake Specialist, you’ll be the first point of contact for customers... ...company standards—all while providing excellent service and supporting a safe, efficient operation. What You’ll Do as a Bilingual...Temporary work- ...hiring a Certified Condition Report Writer to inspect customer vehicles upon receipt, document condition with VCRs, photos, and data entry... ...identify damage, missing parts, and mechanical issues, and support the overall integrity of the auction experience. The role requires...
- Pull-A-Part is seeking a Bilingual Vehicle Intake Specialist to be the first contact for customers selling vehicles. You will assess vehicles, process... ...evaluate purchases, use company systems for pricing, and support safety and efficiency across store operations. This role...
- Overview Summary/Objective Summary/Objective The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues.T1 pay: $22.50/hrT2 pay: $25.00/hrSchedule: In-office. Mon-Fri 8a-5p. Hours may...Full timeWork experience placementWork at officeMonday to FridayFlexible hoursShift workWeekend work
- ...available at POSITION SUMMARY: Provides technical support to customers and regional field teams... ...environment. Utilizes general and specialist knowledge to troubleshoot on technical... ...concerning MCI branded products as well as vehicles and accessories under the New Flyer...For contractors
$31 - $34 per hour
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Technical Support Specialist 21 days ago Requisition ID: 1003 Salary Range: $31.00 To $34.00 Hourly Phillips Connect Location: Remote (U.S., working...Hourly payRemote work- ## Technical Support SpecialistApplylocations: Salem, NH, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR102638AutoStoreTM... ...things forward.**The** **Role:**As a Technical Support Specialist, your key role is to provide technical assistance and...Local areaShift work
- # Technical Support SpecialistAre you looking for a new challenge within Manufacturing?Maybe this job as Technical Support Specialist in New Haven CT (USA) is for you!SARGENT is a market leader in locksets, high security key systems, door closers, exit devices, electro-...Work experience placementRemote work
- We are seeking a Technical Support Specialist to provide remote technical assistance for hardware, software, store networks, and applications. This role involves troubleshooting issues, managing multiple support tickets, and ensuring optimal performance of store systems...Remote workShift workNight shift
- ...for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to... ...Perform a wide range of technical tasks including: OS installations, hardware... ...Equipment & Qualifications Reliable personal vehicle (public transportation not accepted) Valid...Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
West New York, NJ3 days ago $32 - $35 per hour
Amentum is seeking an IT Support Technician to support our DHS customer at their regional... ...to our team. In addition to your technical experience, you also have exceptional customer... ...transportation, and be able to pass a Motor Vehicle Records check Local and/or overnight...Hourly payContract workLocal areaRemote workNight shift$46.4k - $54.6k
...Overview Your Role: Provides high-quality, responsive service and technical support to ensure the smooth, reliable, and effective operation of... .... This position regularly requires operation of a company vehicle for business-related travel, including local and interstate travel...Full timeTemporary workApprenticeshipLocal areaRemote workRelocationRelocation packageMonday to Friday- Technical Information Specialist Troy, Michigan Automotive Product Support Specialist Company Type: Technical Support Provider Start Date: Immediate About Us: Working... ...technical background and hands-on expertise in vehicle systems. This role supports product litigation...Immediate start
- ...Ford, you can build more than vehicles. Come build what matters.... ...vehicles for a smart world. Technical Expert (LL6) position leading... ...reduce and analyze data to support Test Method development and... ...correlation and system technical specialists to align system durability...Immediate startFlexible hours
- ...AL is hiring a Termite Control Technician to deliver termite treatment services at residential properties. You will use a company vehicle and receive extensive training to carry out treatments and document work completed. The role requires a high school diploma or GED,...
- ...candidates have 1+ years in construction or skilled trades, a valid driver’s license, and are willing to work on ladders and in confined spaces. We offer paid training, certification, company vehicle take-home daily, and comprehensive benefits. #J-18808-Ljbffr Swat Radon
- ...HARDY INDUSTRIES is looking for driven technicians to support a national client base in New Jersey. This isn't your ordinary tech job... ...should have at least a year of relevant experience, a reliable vehicle, and necessary tools. The role offers a flexible schedule, travel...Flexible hours
Hardy Industries Inc
Secaucus, NJ2 days ago - ...looking for skilled I.T. or Telecom technicians to support their national client base. The job involves a range of technical tasks, from OS installations to structured... ...certifications like A+ or Network+, and a reliable vehicle for traveling to various job sites. This...Flexible hours
Hardy Industries Inc
West New York, NJ2 days ago - ## IT Support SpecialistApplyremote type: Hybridlocations: Portage... ...Support Manager, the IT Support Specialist is a key member of the... ...Problem solving* Displaying technical expertise* Awareness of the needs... ...and getting in and out of a vehicle* Ability to see/sit/talk and...Work experience placementWork at officeLocal areaFlexible hoursShift work
$22.61 - $28.25 per hour
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II... ...in providing both onsite and remote IT support, ensuring our clients receive top-notch... ...are preferred. Valid driver's license, vehicle insurance, and access to a vehicle for client...Full timeRemote workWeekend work- ...Job Description Title: Airport Systems Support Technician (Part Time - Contract)... ...Ready for a weekend journey filled with technical challenges and endless opportunities for... ...and unaided. Ability to drive standard vehicles without any requirement for modified controls...Full timeContract workTemporary workPart timeCasual workSeasonal workLocal areaShift workWeekend work
ServiceTec
Jamaica, NY6 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vehicle Technical Support Specialist. Be the first to apply!
Related searches
- life support technician Brooklyn, NY
- personal computer support technician Brooklyn, NY
- systems support technician Brooklyn, NY
- technical support analyst Brooklyn, NY
- user support analyst Brooklyn, NY
- help desk technical support Brooklyn, NY
- senior technical analyst Brooklyn, NY
- technical support specialist Brooklyn, NY
- IT assistant Brooklyn, NY
- help desk assistant Brooklyn, NY