Resident Services Director

Exceptional Service. Meaningful Connections. Elevated Living. At The Pinnacle North Bethesda, we believe exceptional senior living begins with exceptional service. We are seeking a hospitality-minded Resident Services Director to lead the daily experience of our residents through personalized service, meaningful engagement, and outstanding front-of-house operations. This highly visible leadership role oversees Concierge, Transportation, and Valet Services, ensuring residents, families, guests, and prospective residents experience warm, attentive, and professional service at every touchpoint. The Resident Services Director serves as a champion of hospitality, creating a welcoming environment while coordinating resident services, communications, and lifestyle experiences. What You'll Do Lead the Resident Experience Foster a culture of hospitality and personalized service throughout the community. Build meaningful relationships with residents and families. Ensure residents feel welcomed, supported, and connected. Identify opportunities to enhance the overall resident experience and satisfaction. Oversee Concierge, Transportation & Valet Services Direct and support the Concierge and Reception team. Manage transportation scheduling, resident outings, and driver coordination. Oversee valet operations and ensure a seamless arrival and departure experience for residents and guests. Establish service standards and ensure consistent execution across all resident-facing services. Create Vibrant Community Experiences Serve as the primary resource for residents seeking personalized services, recommendations, reservations, and assistance. Coordinate special requests, private events, dining reservations, cultural outings, transportation arrangements, and lifestyle services. Partner with our Corporate Director of Partnership and Resident Experience to develop and maintain relationships with local restaurants, theaters, museums, hotels, wellness providers, and community partners to provide exclusive resident opportunities. Anticipate resident needs and proactively identify ways to enhance convenience, comfort, and enjoyment. Partner with Director of Community Life to create signature experiences that enrich daily life and reflect the luxury standards of The Pinnacle North Bethesda. Assist residents in navigating community services and amenities while ensuring a seamless, hospitality-driven experience. Promote resident engagement through personalized invitations, concierge recommendations, and tailored experiences based on individual interests. Ensure every interaction reflects a culture of service excellence, professionalism, and attention to detail. Manage Resident Communications Ensure residents and families remain informed about services, events, and community updates. Promote programs and opportunities that encourage participation and engagement. Inspire and Develop Team Members Recruit, coach, and develop Concierge, Transportation, and Valet team members. Promote a service-first culture focused on responsiveness, professionalism, and accountability. Collaborate with community leadership to continuously elevate the resident experience. What We're Looking For The Ideal Candidate Is: Passionate about hospitality and customer service. A natural relationship builder who enjoys connecting with people. Polished, professional, and highly organized. Energized by creating memorable experiences. Comfortable leading teams and managing multiple priorities. Committed to delivering service excellence every day. Qualifications Three to five years of leadership experience in hospitality, concierge services, resident services, guest services, luxury senior living, hotels, resorts, country clubs, or a related field. Previous experience supervising customer-facing teams. Excellent communication, organizational, and interpersonal skills. Proficiency with Microsoft Office and resident communication platforms. Why The Pinnacle North Bethesda? At The Pinnacle, you'll help shape a luxury living experience where hospitality, service, and meaningful relationships define everyday life. We Offer Competitive compensation Comprehensive benefits package Paid time off Career growth opportunities Supportive leadership team An opportunity to make a lasting impact on residents' lives Join Us If you're a hospitality-focused professional who thrives on creating exceptional experiences and leading service-driven teams, we'd love to meet you. Apply today and help make The Pinnacle North Bethesda the premier destination for exceptional senior living. The Pinnacle North Bethesda