Registration Representative

Reporting to the Director of Patient Access, this position is responsible for regularly registering or pre-registering multiple registration types with accuracy and timeliness. This includes accurately obtaining complete demographic, financial information, and appropriate authorization and obtaining necessary signatures on all required documents and insurance forms. This position must review incoming information on orders, authorizations, and insurance cards and determine if the information received is complete and accurate. This position obtains verification of insurance benefits and runs payment estimate for service. This position is then responsible for determining how much money to collect from the patient and communicating the potential financial responsibility, explaining estimate and collection on accounts with patient portion due. The position promotes good public relations, extending a positive, cooperative and supportive service to patients, families and fellow Colleagues.

• Minimum Education: High school graduate or the equivalent with knowledge of current computer technology.
• Preferred Education: Courses or training in health care related field, certification in Patient Access related area
• Minimum Experience: Previous customer service experience.
• Preferred Experience: 2+ years of job-related experience in healthcare-related field

• Compensation: Tuition assistance for continuing education, competitive pay
• Benefits: Health benefits, paid time off & child care reimbursement
• Professional Development: Ongoing in-services and leadership development
• Recognition: Magnet designation for the first time in 2004 and achieved re-designation in 2009, 2014, 2019, and 2024
• Culture: Unique TUL (The Uncommon Leader) culture empowers Colleagues at Goshen to lead change and advance practice.