Customer Sales Engineer

At UpGuard, we are replacing manual security bottlenecks with AI‑driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever‑evolving attack surface. We aren’t just building another tool; we’re defining a category and providing the autonomy to ship world‑class technology at a global scale. Where does this role fit in? We are looking for a dynamic, customer‑facing Customer Sales Engineer to be the primary technical and product expert for our Account Management team. The primary focus of this role is to support customer expansion by partnering with Account Managers during complex renewal and upsell opportunities. You will be the go‑to expert for our new multi‑product offering, responsible for demonstrating advanced technical value and architecting solutions that drive growth within our existing customer base. This role is perfect for someone who excels in a post‑sales technical environment, loves being a product authority, and thrives on building solutions that directly impact commercial success. What will you do? Drive product activation during the renewal and expansion cycle by providing an excellent experience to our existing customers. Support existing customers during trials/proof of concepts (POC) of the platform. Identify existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements. Be the technical point of contact for any support queries during renewal and expansion cycle. Assist with customer security assessments, RFPs, and business cases as required. Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them. What do we need from you? Experience: 3+ years in a customer‑facing, post‑sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager. Post‑sales or expansion focused experience is highly preferred. Sales Acumen: Comfortable and effective in a commercial‑driven environment, partnering closely with sales and success teams to achieve a revenue goal. Cybersecurity/GRC Ecosystem: Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools). Product Expert Mindset: Passion for becoming a deep subject matter expert on a complex software platform. What gives you an edge? Strong API Knowledge: Hands‑on experience with REST APIs. Excellent Communicator: Ability to explain highly complex technical concepts to both engineers and non‑technical VPs, translating features into clear business value. Problem Solver: Structured approach to diagnosing and solving ambiguous technical problems. Collaborative: Works well in a team environment, partnering effectively with CSMs, Support, and Product. What's in it for you? Monthly Lifestyle subsidy to support financial, physical, and mental well‑being. WFH set‑up allowance to help create a comfortable work environment within the first 3 months. $1500 USD annual Learning & Development allowance to support career development. Annual leave: 6 weeks PTO plus two additional UpGuard leave days to recharge. 18 weeks paid Parental Leave regardless of parenting role. Personal Leave Allowance covering sick and carer’s leave. Fully remote working environment (no mandatory office attendance). Top‑spec hardware provided for the role. Generative AI subsidy to access AI tools for work. Health, dental, and vision insurance. $100,000 - $130,000 a year Eligible for: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. As an Equal Employment Opportunity and affirmative action employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. #J-18808-Ljbffr