Guest Services Associate

Job Description

Job Description

Position Title: Guest Services Associate

Department: Guest Services

Reports To: Guest Services Supervisor, Manager, Director

Location: Audubon Aquarium & Audubon Insectarium and Audubon Zoo

Position Type: Part-Time - Temp Spring -Summer 

Who We Are

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

What You’ll Do

In the role of a Guest Services Associate, the primary objective is to ensure every guest has a memorable experience during their visit. As a Guest Services Associate, one is also responsible for processing General and Membership Sales. Guest Services Associates who are above 18 years of age are required to work during Audubon's annual after-hours events, as well as three third-party events hosted by Dickie Brennan quarterly. In addition, Guest Services Associates will offer aid for Virtual Reality Gaming, Audubon Insectarium Butterfly Garden, and crowd control assistance.

Day to Day Responsibilities

Additional/Overall Skills:

· Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.

· Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.

· Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.

· Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.

· The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

What We’re Looking For

Must Haves:

· Strong verbal and interpersonal skills (a people person)

Nice-to-Haves:

· Computer literacy is preferred

· Cashier experience of 2 years preferred

Physical Requirements:

· Prolonged standing, walking, and climbing of stairs or ladders.

· Ability to lift, push, pull, and carry objects up to 50 pounds.

· Frequent bending, crouching, twisting, and reaching.

· Manual dexterity to operate machinery or handle tools.

· Frequent use of vision and hearing to assess surroundings and job tasks.

· May include indoor and outdoor work environments.

· Exposure to varying weather conditions.

· Potential exposure to environmental hazards such as dust, chemicals, or loud noise.