Workers' Compensation Case Manager

Case Manager, Workers' Compensation

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

National Workers' Compensation Services: By their nature, workers' compensation claims often have complicating factors that require further investigation or represent significant legal, financial, and health and safety implications. Our team of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts provide proactive, strategic guidance in all areas of employee health, safety and wellbeing to help our clients achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees.

Responsibilities:

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment;
• Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance;
• Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process;
• Collaborate with stakeholders to develop strategies for effectively managing disputes
• Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.).

To be successful in the Case Manager, Workers' Compensation role, the following core qualifications and skills are required:

• Completed post-secondary education in Human Resources, Industrial Relations, Business Administration, Law or a related field is required
• 1-3 years of experience in occupational injury management including familiarity with the process of opening and following up on WCB cases (administrative and medical) and the rules governing temporary assignment
• Paralegal license is a requirement
• Excellent communication skills
• Strong organizational skills combined with the ability to effectively manage competing priorities in a fast paced, and deadline driven environment
• Proven problem-solving skills, and a demonstrated ability to be solutions-oriented
• Strong analytical skills combined with the ability to synthesize detailed information
• Ability to be team player who values collaboration, as well as work autonomously and independently as needed
• Strong computer skills including full proficiency with Microsoft Office Suite and exposure to Microsoft Teams and SharePoint