Director of Room Operations
Full-time
Marriott
JOB SUMMARY Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, , Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand's standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals
• Monitors Rooms operations sales performance against budget.
• Reviews reports and financial statements to determine Rooms operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams
• Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Develops systems to enable associates to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures associates are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
• Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals
• Monitors Rooms operations sales performance against budget.
• Reviews reports and financial statements to determine Rooms operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams
• Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Develops systems to enable associates to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures associates are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
• Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Director of Room Operations in Newport Beach, CA vacancy
- ...JOB SUMMARY Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, , Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental...SuggestedFull timeLocal areaShift work
$225k - $275k
...Job Description The AVP, Technology Business Operations & Strategy, is a pivotal executive role within the Workforce Benefits division at Pacific Life. This position guides the division’s technology ecosystem with the rigor expected of a Fortune‑class organization and...SuggestedContract workPacific Asset Management
Newport Beach, CA1 day ago$129k - $171k
...is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of...SuggestedFull timeFor contractorsWork experience placementImmediate start- A leading bakery café franchise is looking for a Director of Operations to oversee multi-unit operations across Southern California. This strategic role focuses on driving performance, growth, and brand consistency while enhancing guest experiences. The ideal candidate...SuggestedCasual work
- ...experience. With aggressive U.S. expansion plans, this brand is redefining the neighborhood café experience. About the Role The Director of Operations oversees multi-unit operations across Southern California, driving performance, growth, and brand consistency across both...SuggestedCasual work
$134.5k - $265.1k
...our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From...Local areaVisa sponsorship$105k - $130k
...the premier provider for outpatient orthopedics serving Orange County and surrounding communities since 1992. The Regional Director of Operations (RDO) is responsible for overseeing the clinical and business development operations of their assigned region. The RDO is a...InternshipNight shiftDay shift$129k - $171k
...is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of...Full timeContract workFor contractorsWork experience placementFor subcontractorImmediate start$70.3k - $80k
...Information Housekeeping Job Number 26085418 Job Category Rooms & Guest Services Operations Location 3300 Newport Blvd, Newport Beach, California,... ...Quality audit with General Manager (GM) & Regional Director (RD). Verifies that a viable key control program is in...Hourly payFull timeLocal areaRemote work$171.6k - $338.3k
...provides enterprises with an outcome-driven, end-to-end learning operations model that goes far beyond traditional outsourcing. We are... ...entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on...Local areaVisa sponsorship- JOB SUMMARY Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service...Full timeWork experience placementLocal area
Marriott International
Newport Beach, CA11 days ago $179.13k - $190k
...mentoring, and developing a dynamic team that works well together to achieve departmental and organizational goals.As the Director of Operations, you will be involved in all aspects of managing an office, retail, and industrial portfolio on behalf of our clients. Working...Full timeTemporary workFor contractorsWork at officeLocal areaVisa sponsorshipWork visa$4,000 per month
...cuisine, and breathtaking locations that keep guests coming back. We're searching for a visionary and results-driven Director of Operations to lead our restaurants to new heights. If you thrive in a fast-paced, guest-focused environment, have a passion for developing...Weekend workAfternoon shiftSuperior Talent Source
Costa Mesa, CAa month ago$113k - $149k
...ABOUT THE JOB Operations Associates at Anduril have two primary responsibilities: # Improving Anduril’s Operations: Operations Associates work across & within every division and functional organization to improve the processes that define & support Anduril’s growth...Full timeWork experience placementRelocation packageAfternoon shiftAnduril Industries
Costa Mesa, CA1 day ago$100k - $150k
...ABOUT THE JOB We are seeking an experienced RF Field Operations Associate with prior training and experience in a relevant engineering field, to plan, organize, direct, and lead internal and external program activities. The RF Field Operations Associate will lead...Full timeContract workWork experience placementLocal areaRelocation packageAnduril Industries
Costa Mesa, CA1 day ago$16.5 - $18.5 per hour
...of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will...Full timePart timeWork experience placementLocal areaShift workWeekend workAlo Yoga
Newport Beach, CA1 day ago$146k - $194k
...ABOUT THE JOB Technical Projects Operations Associates work on some of the most ambiguous, high-leverage problems at Anduril — combining operational rigor, technical curiosity, and strategic thinking to build solutions that scale. While you’ll be a member of a Functional...Full timeContract workWork experience placementRelocation packageAnduril Industries
Costa Mesa, CA1 day ago$90k - $120k
...Job Description Job Description Operations Project Manager About Bidbus Bidbus is building the modern marketplace for selling used vehicles. Our platform enables consumers to list their vehicles and receive competitive offers directly from licensed dealerships...Work at officeBidbus, Inc
Costa Mesa, CA6 days ago$80k
...elite leader to spearhead the growth of this branch. This location is already established, which is a bonus! Responsibilities As the director, you will independently manage and lead this branch, along with unparalleled and ongoing corporate training and support. Develop...Full timeWork at officeRelocationAll shifts- GHJ is seeking an experienced Director of Accounting to lead its operational accounting function and drive financial excellence. You will supervise accounting, reporting, payroll, and banking teams while partnering with executive leadership on strategic growth. This high...
$129k - $171k
ABOUT THE JOB As our Sr. Program Manager, People Operations, you will own the systems, processes, and controls that ensure operational excellence in payroll, compensation, and compliance at Anduril. In this role, you will partner with leadership, Finance, Legal, and Security...For contractors$160k - $185k
...Thursday) Compensation: $160,000-$185,000 base salary + annual bonus Overview We are seeking a strategic and customer-focused Director of Service Operations to lead our post-sale service organization, including Service Desk, Service Administration, Technical Support, and...Local areaUltimate Staffing
Irvine, CA5 days ago$140k - $185k
...Director Of Service OperationsAs the Director of Service Operations, you will provide strategic and operational leadership for the centralized Service departments in North America, including Training and Technical Support, Service Desk, Service Administration, and Continuous...Full timeLocal areaRemote workFlexible hoursGroupe SEB
Irvine, CA2 days ago$20 - $22 per hour
...connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store...Hourly payFull timeWork experience placementLocal arearag & bone
Newport Beach, CA1 day ago- ...for government and commercial markets. Position Info: Title: Director of Operations Type of Job: Full-Time, Exempt Work Location: Irvine, CA... ...laser (which is noisy) and/or working in a manufacturing clean room environment from time to time. What you can expect: Leading-...Full timeFor contractorsFlexible hours
Adsys Controls Inc
Irvine, CA1 day ago $166k - $220k
...is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of...Full timeWork experience placementLocal areaImmediate startFlexible hours- ...Overview Direct message the job poster from Polite Society by Toy Box Brands The Director of Supply Chain Operations is responsible for leading end-to-end supply chain management, including supply planning, inventory deployment, order fulfillment, and operational execution...Full timeWork at officeShift work
Polite Society by Toy Box Brands
Newport Beach, CA2 days ago - ...Golf Galaxy, PGA Tour Super Store, Scheels and others. We also operate a corporate retail store. We move fast, operate lean, and build... ...actually executes under pressure. The Role This role is structured as Director of Operations. You will own everything that keeps this business...Hourly pay
GHOST GOLF INC.
Irvine, CA2 days ago $98k - $130k
...ABOUT THE TEAM The Counter-Intrusion Business Line works on products that enable operators to protect their people and assets from threats on land and sea. We are deployed in every major global operating theater and support a diversity of mission sets across both U....Full timeWork experience placementRelocation packageWeekend workAnduril Industries
Costa Mesa, CA1 day ago$86k - $100k
...We are looking for an Associate to join our rapidly growing Field Operations team in Costa Mesa, CA or Ft. Stockton, TX. The role of the Field Operations Associate is a critical part of ensuring our hardware is in a constant state of readiness to ensure the success of...Full timeWork experience placementWork at officeRelocation packageAnduril Industries
Costa Mesa, CA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director of Room Operations. Be the first to apply!
Related searches
- director of basketball operations Newport Beach, CA
- business operations manager Newport Beach, CA
- operation manager Newport Beach, CA
- radiology operations manager Newport Beach, CA
- director operations support Newport Beach, CA
- business operations director Newport Beach, CA
- director of operations - healthcare Newport Beach, CA
- operation supervisor Newport Beach, CA
- global operations manager Newport Beach, CA
- senior marketing operations manager Newport Beach, CA