Client Service Representative

Client Service RepresentativeAnimal Urgent Care in West Arvada is a small—but mighty—emergency hospital proudly serving our community from a modern, state-of-the-art facility. Established in the early 2000s to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence.Compensation: $20 – $22/hr. based on experienceSchedule: Full-Time. Days: TBD. Flexible hours needed. Occasional weekends/holidays required.Benefits Include:401(k) with employer matchHealth, Dental, and Vision insuranceHSA / FSA optionsLife and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program (EAP)Employee Pet DiscountProfessional development and continuing education supportUniform stipendJob DescriptionIn this role you will be the face of AUC Arvada for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team. Responsibilities include:Provide high quality customer service that meets or exceeds the expectations of our clientsFacilitate admission of patientsSupport the doctors and support staff as neededAssist with euthanasia paperwork and provide compassionate service to owners suffering from loss and griefCollect deposits for appointments and proceduresCommunicate patient progress/owner updates to clients in the lobbyAnswer questions clients may have while in the lobbySchedule future appointments/follow up as neededSign in visitors and vendorsLook for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassionDaily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and CompassionQualificationsAt least 2 year of customer service experience in the veterinary field.Familiarity with payment collection processes.Experience managing multi-line phone systems.Proven ability to maintain high accuracy in data entry.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!Nearby Communities AUC ARVADA attracts team members from throughout the Denver metro area, including:Arvada, COWestminster, COWheat Ridge, COLakewood, COGolden, COBroomfield, COThornton, CONorthglenn, CODenver, COEdgewater, COFederal Heights, COSuperior, COLouisville, COLafayette, COBoulder, COAbout Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.