Sr. Consultant, Professional Services (Identity and Messaging)

Sr. Consultant, Professional Services (Identity and Messaging) Location: Chicago, IL, US, CA, US, FL, US, TX, US Company: Softchoice Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable. Responsibilities Work closely with related teams on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, including upgrades, installations, configurations, migrations, security policy design, administration, and user training. Requires a technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On‑Demand, and Bit Titan Migration Wiz toolsets. Work closely with co‑workers (internally), end‑users (externally), and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs. Mentor and develop Consultants, Engineers, and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success. Function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients. Have a hunger for learning and take advantage of opportunities to pursue relevant certifications and training for Active Directory, Microsoft 365, and Exchange, as well as vendor‑specific training for solutions including Quest and Bit Titan. Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require technical expertise. Act as a role model for values of personal growth, customer passion, taking care of others, and owning the end result. Work in a highly visible customer‑facing role. Support a detailed, actionable Statement of Work with architects, engineers, and project managers using technology expertise. Stay on top of new trends and technology updates. Continuously fine‑tune delivery, adoption, and problem‑solving skills. Qualifications A curious mindset, willing to ask the right questions to provide customers with the best possible solution. A problem solver with the capability to uncover and address the root cause of an issue. A proactive work ethic that puts responsiveness to customers first. Passion for building strong relationships with customers and driving great customer experience. Computer Science / Information Technology degree or diploma or equivalent industry experience. Ability to travel up to 10% of the time. 5+ years’ work experience in a client‑facing professional services role, or 7+ years of related industry experience. Updated certifications and training including Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On‑Demand Migration for M365 and Active Directory, and ITIL v4 Foundation. Compensation A reasonable estimate of the current base pay range for this position in Texas, Illinois, and California is $116,800 to $146,000 annually + 14% as target incentives. A reasonable estimate of the current base pay range for this position in Florida is $110,960 to $138,700 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. Benefits Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program. Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance. Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave. Additional Perks: Employee Discount Program. Equal Opportunity Employer We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Accommodation We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to View email address on click.appcast.io. We are committed to working with you to best meet your needs. #J-18808-Ljbffr Softchoice