Customer Support Specialist

TELEX Business Support Services Inc. is looking for a customer-focused Customer Support Specialist to handle client inquiries and provide timely solutions in a remote work environment. The successful candidate will support customers through email, live chat, and ticketing platforms while ensuring a positive and professional service experience. This role is ideal for individuals with strong communication skills, problem-solving abilities, and experience managing customer support requests. The selected candidate will help improve service quality by tracking recurring issues, maintaining support documentation, and building strong customer relationships. Key Responsibilities Handle customer inquiries through email, live chat, and ticketing platforms. Provide accurate solutions and timely responses to customer concerns. Document support cases and maintain detailed records of customer interactions. Escalate complex issues to the relevant teams for resolution. Follow up with customers to ensure satisfaction and successful issue closure. Contribute to knowledge base articles, FAQs, and support documentation. Monitor recurring customer issues and report trends to improve service quality. Requirements 1–2 years of experience in customer service, client support, or a related role. Experience in remote work or BPO environments is preferred. Proficiency in helpdesk and CRM tools such as Zendesk, Freshdesk, HubSpot, or similar platforms. Excellent written and verbal English communication skills. Ability to manage multiple customer conversations while maintaining accuracy and professionalism. Strong problem-solving skills with a customer-first approach. Strong knowledge of: Customer support operations and ticket management CRM and helpdesk platforms Client communication and issue resolution #J-18808-Ljbffr