Helpdesk Data Entry Analyst

Only W2 Hybrid Position - Only Local Candidates Skill Matrix Required The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service. This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues. Ideal candidates will have a strong background in data entry , customer service , and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows. Key Responsibilities: Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality. Investigate and resolve duplicate patient records and incorrect merges in the immunization registry. Utilize data tools and matching algorithms to identify and correct data integrity issues. Document all support interactions in the ticketing system and maintain accurate logs. Provide guidance to users on best practices for data entry and record management. Assist in testing system updates and enhancements. Required/Desired Skills: Skill Required /Desired Amount Candidate Experience Year of Last Used Experience in a helpdesk or healthcare support role Required 4.5 Years Experience with deduplication tools, data matching, or record linkage techniques Required 4.5 Years Excellent communication and customer service abilities Required 0 Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Required 0 Strong analytical and problem-solving skills Required 0 Familiarity with immunization information systems Highly desired 0 Experience working with state or local public health departments Nice to have 0 Understanding of HIPAA and data privacy regulations Nice to have 0 AITA Consulting Services, Inc.