Customer Service Representative - Accredo - Remote

Customer Service Representative

Make a meaningful difference supporting patients with rare and complex conditions. In this role, you will be part of the Accredo Rare Disease team, helping ensure patients receive the medications they need on time while delivering a high level of care, accuracy, and professionalism.

Position Overview

As a Customer Service Representative, you will serve as a primary point of contact for patients and members, handling a high volume of inbound calls. This role requires strong communication skills, attention to detail, and the ability to navigate sensitive conversations with empathy. You will play a key role in coordinating medication deliveries and providing timely, accurate information to support patient needs.

This is a fully remote position. Candidates must have reliable internet, a distraction-free workspace, and the ability to work independently without dependent care responsibilities during scheduled work hours.

Training and Schedule Expectations

Start date is July 27

Required 12-week training period with no absences

Training schedule: Monday through Friday, 8:00 AM to 5:00 PM CST

After training: Monday through Friday, 10:00 AM to 7:00 PM CST

Location Requirement

Candidates must reside within 50 miles of one of the following locations: Memphis, TN; Tempe, AZ; Warrendale, PA; or Whitestown, IN.

Responsibilities

Manage approximately 75100 inbound calls per day, assisting patients and members with professionalism and care

Coordinate and schedule medication shipments to ensure timely delivery

Provide updates on order status and answer questions clearly and accurately

Support payment collection or co-pay assistance when applicable

Transfer calls to appropriate departments when specialized support is needed

Use sound judgment to resolve customer concerns and de-escalate challenging situations

Maintain accuracy and efficiency while meeting performance and quality expectations

Adapt to changing processes, systems, and patient needs in a fast-paced environment

Qualifications

Required

At least 6 months of customer service experience

High school diploma or equivalency

Strong verbal communication skills and ability to explain information clearly

Demonstrated ability to work in a fast-paced, high-volume call environment

Reliable internet access and a distraction-free home workspace

Ability to attend and complete full training without absences

Preferred

Experience in a remote call center environment

Experience in healthcare, pharmacy, or benefits-related roles

Core Competencies

Action oriented with a strong sense of accountability

Effective de-escalation skills and ability to handle sensitive conversations

Strong decision-making and problem-solving skills

Situational adaptability in a dynamic environment

Resilience and ability to manage high call volumes

Clear, professional communication style

Benefits and Growth Opportunities

We are committed to supporting your well-being and professional growth. Employees have access to a comprehensive benefits package designed to support health, financial security, and work-life balance. In addition, this role offers opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email View email address on click.appcast.io for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.