Bell Captain at The Pearl Hotel

Bell Captain at The Pearl Hotel

The Pearl Hotel - Rosemary Beach, FL 32461

Overview

Position Type Full Time

Description

Job Summary - The Bell Captain is the leader of all bell persons. Duties for this position include: leading, organizing, and training the bell person team, greeting guests with a smile, arranging transportation for guests, unloading and delivering luggage to guest rooms, and responding to guest inquiries with enthusiasm. The Bell staff are the first and last to interact with guests and therefore have the opportunity to begin and end their visit with excellent customer service.

Primary Responsibilities & Essential Functions - Greet all guests warmly upon arrival and provide a welcoming first impression Unload, transport, and load guest luggage upon arrival and departure Assist guests with any needs, questions, or special requests Assist guests with parking Answer guest and internal phone calls courteously and efficiently Be aware of daily hotel activities, group and VIP arrivals Assist front desk staff with check-ins, check-outs, and guest inquires Assist housekeeping, beach service and other departments as needed Assist with any other reasonable request Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable Act as a liaison between the Front desk management to the bell team Assign duties and supervise day-to-day work of the bell team Attend leadership meetings All other duties as assigned

Qualifications

Education and Experience - Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs Ability to read, write, speak, and communicate in basic English preferred Valid driver's license (preferred) 3 years previous experience as bell person preferred

Knowledge, Skills, Abilities - Detail oriented and thorough Ability to perform consistent work to the highest of standards Ability to remain discreet and respect the privacy of guests Active Listener; ability to listen intently to guests while providing service Ability to interact with guests in a pleasant friendly way Knowledge of guest service operations Ability to identify and resolve issues related to position independently Ability to implement operations to achieve service excellence Ability to work and lead in a diverse service setting Ability to work and operate a handheld tablet Ability to lead a team effectively and efficiently

Physical Demands - Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests' vehicles Frequent walking, standing, bending, stooping, and reaching Ability to push and pull carts, luggage trolleys, and other equipment safely Must be able to lift up to 50lbs

Working Conditions - Indoor and outdoor environment Possible exposure to extreme heat or cold depending on season Direct communication with guests at the front desk

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.