Retail Store Manager, Sandro, Houston Galleria

Free‑Standing Boutique Location: Houston Galleria, Houston, Texas About SMCP SMCP is a global luxury fashion group with brands Sandro and Maje. We combine high‑fashion design with sustainability and offer a modern Parisian style across 47 countries. We value innovation, inclusion, and corporate social responsibility, and aim to meet ambitious sustainability goals by 2030. Store Manager – Sandro As Store Manager, you will lead a boutique, driving a client‑centric environment with a people‑first approach. Your responsibilities include owning business performance, developing talent, and ensuring operational excellence. What You’ll Do Leadership & Team Development Lead with vision by fostering a high‑performing, positive team culture that drives engagement, collaboration, and retention. Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization. Customer Experience & Brand Representation Act as the brand ambassador, inspiring the team to deliver exceptional customer service and create unforgettable styling experiences. Lead clienteling initiatives by building meaningful, lasting relationships that elevate the in‑store experience and drive loyalty. Sales Performance & Goal Achievement Drive key performance indicators (KPIs) including commercial targets, conversion rates, units per transaction, average basket size, appointment sales, and inventory shortage. Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations. Operational Excellence & Efficiency Ensure seamless operations across front and back‑of‑house, managing processes with precision and attention to detail. Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow. Business Strategy & Corporate Collaboration Serve as a key liaison between headquarters and the boutique to align strategies and maximize business success. Implement corporate initiatives effectively, adapting them to meet the specific needs of the team and store while driving overall performance. Who You Are 2‑3+ years of supervisory experience, preferably in luxury retail management. Experience managing in a commission environment and merchandising knowledge. A natural leader with strong coaching, communication, and people development skills. Passionate about client relationships and creating a high‑touch, personalized shopping experience. Results‑driven and strategic in decision‑making, focused on achieving KPIs. Strong recruiter who attracts top talent to build a high‑performing team. Achieves talent acquisition targets including open‑to‑hire percentage and hiring speed. Maintains staff turnover goals and is highly organized, adaptable, and solutions‑oriented. Embodies SMCP’s core values and vision for modern luxury. Flexible availability, including evenings, weekends, and holidays. Fully versed in front and back‑of‑house operations. Benefits 50% shopping discount and seasonal wardrobe offering. Cell phone contribution. Comprehensive health, dental, life, and disability coverage. Employer‑matched 401(k) with immediate 100% vesting. Paid time off: vacation, holidays, sick time, personal days, paid parental leave, pet benefits. Employee Assistance Program (EAP) and MAVEN Family Planning support. Monthly and seasonal bonus incentive plan. Professional development and mentorship opportunities. #J-18808-Ljbffr SMCP – Sandro, Maje, Claudie Pierlot, Fursac