Operational Excellence Manager

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Read more at Job area: Business Change Management (BCM) Location: USA - Lancaster, Midpoint Dr Division: Air & Sea Job Posting Title: Operational Excellence Manager Time Type: Full Time Summary The Operational Excellence Manager ensures that organizational projects and initiatives meet objectives on time and within budget by focusing on the people side of change. This role involves preparing, supporting, and equipping employees to adopt and use changes to business processes, systems, technology, roles, and organizational structures. Duties and Responsibilities Coordinate large-scale process and culture change initiatives to enhance performance and engagement. Develop and implement policies and procedures to meet organizational standards consistently. Facilitate small group sessions and lead large-scale organizational changes. Clearly articulate change-related messages to diverse audiences. Build and maintain strong relationships to influence others and drive toward shared goals. Measure and analyze the effectiveness of change initiatives and training programs. Use data and analytics to forecast outcomes and refine strategies. Own and improve operational workflows related to product implementation and system maintenance. Monitor and maintain key operational systems, including CW1 and TANGO . Identify inefficiencies in current processes and implement scalable improvements. Partner with cross-functional teams to support product rollouts and operational changes. Troubleshoot operational and system issues, ensuring minimal disruption to business processes. Document processes and establish best practices for ongoing optimization. Educational background / Work experience Bachelor's degree in business administration, human resources, or a related field is preferred. 3 – 5 years of relevant experience. Solid understanding of change management principles, methodologies, and tools. Experience with large-scale organizational change efforts. Exceptional written and verbal communication skills. Active listening skills and the ability to influence stakeholders at all levels. Proven ability to build and maintain strong relationships. Organized and detail-oriented with a focus on planning and strategy. Strong problem-solving and root-cause identification skills. Proficiency in analytics, statistics, and spreadsheet tools like Excel. Ability to work collaboratively across teams and influence others toward a common vision. Acute business acumen and understanding of organizational challenges. Preferred Qualifications Familiarity with project management approaches, tools, and lifecycle phases is preferred. In-depth knowledge of forecasting models and analytics is preferred. Fluency in English is required. Computer Literacy Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Physical and/or Mental Requirements / Working Conditions Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel may be required for this role domestically and internationally. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $96,500 - $120,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. This position can be virtual anywhere in the USA. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr