Help Desk Technician II

Help Desk Technician II

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. Meaningful work and personal impact as a Help Desk II Technical, the work you'll do at GDIT will be impactful to the mission of United States Mobility Air Force.

Responsibilities for this position include:

• Interacts with Head Quarters (HQ) Air Mobility Command (AMC) A4 Program Managers to determine requirements supporting end users.
• Provide research, design, and/or modifications for enterprise-wide systems and/or applications.
• Provide managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at HQ AMC and base levels.
• Provide end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
• Provide technical administration and operational management of eTools and servers supporting strategic level programs:
• Manage and/or perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies on government approved mobile devices, laptops, and computers (wired or wireless) for Logistics functions.
• Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
• Advise on software and hardware tools utilization, identifying and diagnosing problems and factors affecting network performance onsite and at other installations without dedicated staff support (i.e., enroutes)
• Implement network security policies and procedures for Logistics functions equipment by base or higher computer support agencies and organization's Computer Systems Security Officers.
• Management of trouble ticket items that include problem resolutions, date/time reported, date/time fixed, and recommendations into United States government system.
• Prepare, document, manage, and maintain required user access documents (i.e. laptop agreements, mobile device agreements, information assurance training).
• Plan, operate and maintain backup system for Logistics Information System servers and eTools using industry standards or higher.
• Track and manage government furnished equipment designated by Air Mobility Command in accordance with all applicable Air Mobility Command, USAF and DoW instructions, policies, and guidelines.
• Provides work guidance to less experienced personnel and technical consulting on complex projects.
• Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMC logistics and aircraft sortie generation, including:
• Research, document, provide recommendations, and estimates for yearly central purchasing.
• Track procurement process, manage acceptance documents, and recommend government acceptance of completed orders.
• Manage all aspects of the AMC eTool warranty processes.
• Manage AMC/A4 WLAN (Wireless LAN Survey) Program for AMC logistics and sortie generation activities.

What you'll need to succeed:

• Education: Minimum of an Associate's Degree
• Experience: 3+ years of related experience
• Technical skills: Computing Environment and Operating System for Server software, Computing Environment and Operating System for desktop software, Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
• Security clearance level: U.S. Secret clearance
• US citizenship required: U.S. Citizen
• Operating System: Operating Systems (OS) Certification (Windows 11 OS, etc.)
• IAT II certification or DoD 8140 equivalent

GDIT is your place. At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Own your opportunity. Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely salary range for this position is $42,500 - $57,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled weekly hours: 40. Travel required: less than 10%. Telecommuting options: Onsite work location: USA KS McConnell AFB. Additional work locations: Total rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About our work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans