Customer Service Representative
Wright Insurance Agency LLC
Job Description
Job Description
Join the Wright Insurance Agency LLC- American Family in Westby, WI! As a Customer Service Representative you will be responsible for answering questions and discussing product offerings with potential and existing clients to help meet their unique needs. You'll coordinate your own daily sales activity, complete personal insurance reviews, figure and present quotes, and submit changes on existing policies.
We are a hometown agency serving the greater Westby/Viroqua area. We are not a corporate call center. You will get to know your customers and they will get to know and appreciate you! (Just check out our customer reviews on Google!)
BenefitsHourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Tuition Reimbursement
Career Growth Opportunities
Retirement Plan
ResponsibilitiesCross-Selling: Enhance clients' coverage by identifying additional insurance opportunities that benefit them.
Policy Management: Accurately process new policies and manage policy changes and renewals.
Customer Service: Address inquiries, resolve concerns promptly, and review coverage proactively to ensure clients are well-protected.
Provide personalized, professional customer service experiences while building trust and developing strong customer relationships.
Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
Processes changes to existing accounts and policies.
Schedules appointments with existing or prospective clients
Performs daily administrative functions to assist the agency owner and other team members as needed.
RequirementsHigh school diploma or equivalent
Valid driver's license
Demonstrated customer service experience, 2 years of experience
Effective communication skills
Experience with PC software applications (Microsoft Office Suites, Internet Explorer/Edge.)
Solid knowledge and understanding of basic mathematical skills.
WI Property and Casualty insurance license or the ability to obtain licensing within 30 days of employment. We will reimburse the cost of licensing classes/tests after 6 months of employment.
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