Member Service Representative

Position Summary Serves as the primary contact of our organization to serve member requests related to their daily financial needs. The Member Service Representative will perform a wide variety of duties related to all phases of products, services and policies as embodied by Westby Co-op Credit Union. These are done in accordance with Westby Co-op Credit Union procedures. Principal Duties and Responsibilities Maintain comments and notes on accounts, handle currency, basic deposits, withdrawals, payments, issuance of negotiable instruments and cash advances. Adhere to balancing, cash, check‑cashing, and related policies or procedures. Execute check negotiation procedures to ensure regular, foreign, and onus checks are processed for payment. Perform inquiries and generate statements for members to assist with financial information questions. Comply with Bank Secrecy Act legislation and requirements; process requests for members who order checks. Demonstrate a helpful, polite, friendly attitude while providing exceptional member service. Educate members on products, services, fees, and policies regarding their financial information. Maintain confidentiality policy integrity including keeping a neat work area so confidential information is not compromised. Work with others in the department to maintain, organize, and revise member financial information. Properly enter information into computer programs regarding transactions, holds, statements, order requests, and other related transactions. Maintain an expansive, up-to-date knowledge of products, services, fees, and regulations to assist members and co‑workers accurately and efficiently. Scan account information into computer system. Prepare gift cards for members who purchase them. Redeem savings bonds. Complete and maintain stop payment requests from members. Prepare counter checks, cashier checks, and corporate checks. Assist members with access to their safe deposit box. Assist with the initial request for members who want to complete a wire transaction. Help a member with fraud situations, including debit cards, credit cards, ACH, and checks. Maintain address and name changes on various software programs. Maintain ATM machine in designated office. Add additional share accounts to existing membership accounts. Mobile Branch Responsibilities Provide coverage as needed. Occasional weekday, evening and Saturday rotations may be scheduled in advance for special community events. Physical Requirements Ability to maneuver, lift, and carry hoses for emptying black tank. Ability to bend, reach, lift and apply 5‑10 pounds of pressure when washing the vehicle. Daily stair climbing (3‑5 stairs). Work Relationships and Scope Reports directly to the Branch Manager. Will have regular contact with members and employees of the Member Service Department. Education / Experience Previous financial and cash handling experience desired. Financial post‑secondary education preferred. Skills and Abilities Ability to perform basic mathematical calculations accurately (adding, subtracting, multiplying, and dividing). Ability to manage personal workflow, process transactions, and meet deadlines by being organized, detailed, and task‑oriented. Ability to work with a wide range of personalities in a courteous, effective, and efficient manner. Knowledge and ability to apply current financial service industry standards, laws, and regulations. Ability to present ideas, report facts, and other information clearly and concisely. Proficient knowledge of the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Proficient operation of general office equipment such as computer, software applications, typewriter, calculator, telephone, copy machine, fax machine, and other similar devices or programs related to the position. #J-18808-Ljbffr