Office Coordinator

Overview One Way Restoration is looking for a highly organized and detail-oriented Office Coordinator to keep our corporate office running smoothly and efficiently. The successful candidate will be responsible for selected accounting aspects, answering phones, and scheduling appointments in a high-volume multi-state corporate office. Education and Experience: High school diploma/GED; 2-3 years of experience in an office environment performing clerical duties and receiving multiple inbound calls. Responsibilities Respond promptly and professionally to customer inquiries via phone and email. Identify and resolve service issues by providing accurate information and effective solutions. Maintain up-to-date knowledge of our services and promotions. Utilize CRM systems to document and manage customer interactions and escalate issues when necessary. Follow up with customers to ensure their issues and needs are resolved. Collaborate with team members to improve processes and enhance the customer experience. Gather customer feedback and report common issues to management for continuous improvement. Support customers with order processing, account information, and troubleshooting assistance. Requirements Previous experience in a customer service or support role preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and a detail-oriented mindset. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency with CRM systems and basic computer skills. A positive attitude, patience, and empathy when dealing with customers. A high school diploma or equivalent. Benefits 401(k) Competitive salary Health insurance Comprehensive health, dental, and vision insurance Paid time off Friendly and supportive team environment #J-18808-Ljbffr One Way Franchise Service Center LLC