Member Services Manager

Membership & Communications Manager Reports to: SNAC International Executive Vice President (EVP) Location: Hybrid in Arlington VA Salary Range: $85,000 – $95,000 annually – plus competitive benefits package and performance bonus This is a great opportunity for a membership and communications professional to become an integral member of the energetic and collaborative team at SNAC International. Founded in 1937, SNAC International (formerly Snack Food Association) is the leading international trade association for the snack industry representing over 200 companies worldwide, including suppliers, marketers and manufacturers. Upon its three pillars of education, advocacy, and networking, SNAC is committed to connecting the snack industry to create growth and opportunity. For more information, visit In this role, the Membership and Communications Manager is responsible for supporting the development and implementation of strategies to recruit, retain, and engage members of SNAC. This role supports membership operations, including dues collection, member data management, event registration, and sponsorship coordination. The Manager will work closely with staff, consultants and stakeholders to ensure a seamless and member-focused experience that supports SNAC’s goals and growth. This position plays a critical role in strengthening member value, retention, and growth while ensuring consistent, high-quality messaging across all channels. Overview Membership Strategy & Relationship Management Support the development and execution of a comprehensive membership recruitment and retention strategy. Identify and pursue new membership prospects as directed by the EVP. In coordination with the Manager, Operations & Finance, ensure accurate tracking, invoicing, and collection of member dues. Maintain the integrity and accuracy of the membership database. Oversee membership onboarding, engagement touchpoints, and renewal communications. Provide reports on membership performance, revenue, and engagement for the Executive Vice President to present to the Executive Committee and Board. Cultivate relationships with members, sponsors, and key stakeholders to understand their needs and deliver value. Serve as the primary point of contact for membership-related inquiries. Communications Work with SNAC staff and consultants to develop targeted membership communications across all digital platforms. Oversee and facilitate the weekly SNAC Report. Represent the Association at industry events, trade shows, and member meetings as needed. Coordinate ongoing updates to the SNAC International website, working closely with external consultants to support and facilitate content management. Event Engagement & Sponsorship Collaborate with the events team to drive member and non-member registration for events, webinars, and conferences. Support sponsorship outreach and partnership opportunities, sales, and fulfillment for all SNAC events. Coordinate sponsor communication and help ensure benefits are delivered as promised. Desired Qualifications Bachelor’s degree. Minimum 3 years’ experience in trade association or similar membership-based organization. Strong understanding of membership dues structures, data tracking and AMS or CRM systems. Experience with Salesforce is strongly preferred. Exceptional communication, customer service, and organizational skills. Experience with sponsorship sales and fulfillment is a plus. Self-starter comfortable working independently in a small-staff environment with remote supervisor. Basic knowledge of event management platforms and email marketing tools. Ability to manage multiple projects and deadlines effectively. #J-18808-Ljbffr