Patient Care Representative

Job Description

Job Description

Join PentaHealth / Tandigm Physician Services - A Growing Healthcare Leader

PentaHealth / Tandigm Physician Services, a leading physician-owned practice with nine locations across Chester, Delaware, and Philadelphia Counties, seeks a dynamic and experienced Patient Care Representative to join our team at our PentaHealth Internal Medicine West Chester, PA location. We are a thriving organization of 260+ employees dedicated to providing exceptional healthcare.

About the Role:

You will play a crucial role in ensuring efficient front office operations and facilitating effective communication between patients and staff.

• Performs selected clerical and administrative duties and assists physicians as part of the care team
• Welcomes incoming patients in a pleasant, professional manner.
• Verifies and confirms patient’s appointment.
• Verifies and updates patient demographic information on the computer at each visit as needed.
• Collects insurance co-payments, non-covered services, and outstanding balances at the time of service.
• Books, coordinates, and reschedules patient appointments.
• Maintains orderly, efficient, and timely flow of patients.
• Completes all required information on insurance, workman’s compensation, and other inquiry forms, contacting patients when requested forms are finalized.
• Answers patient inquiries in a pleasing, professional manner.
• Answers telephones, transfers calls, takes messages as needed, and delivers to appropriate staff.
• Assists Providers and Office Manager when necessary and/or requested during non-clinical activities.
• Completes insurance referrals for patients as needed, including verifying coverage via the online database.
• Records information on logs, ledgers, and deposits accurately and neatly and copies logs and records as needed
• Prepares for and reports at meetings as required
• Maintains strict confidentiality and treats staff, providers, patients, and visitors with respect.
• Performs other related duties as required.

Ideal Candidate :

• Knowledge of physician business office procedures
• Skill in identifying and resolving problems
• Ability to prepare records per instructions
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public
• Ability to read, write, and communicate effectively orally and in writing
• Proficiency in the operation of a computer and other office equipment

Prior Training, Education and Work Experience:

• High School Diploma or equivalent
• Front desk experience in a medical office environment is preferred
• Working knowledge of secretarial procedures, organizational policies & procedures, systems, and office management practices
• Some knowledge of CPT & ICD-10 coding is preferred

Schedule: Monday – Friday 8:00 – 4:30pm with the occasional Saturday on a rotating schedule.

Tandigm Physician Services, LLC is proud to be an Equal Opportunity Employer. We value the unique perspectives and experiences a diverse workforce brings to our mission of providing quality patient care. We are committed to creating an inclusive environment free from discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or protected veteran status.

Job Type: Full-time