Events Solutions Consultant

Position Summary The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel/ convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives. Location Details The desired location for this position would be San Diego, CA. Candidates must live within 50 miles of the campus location. Employees will be required to work at the location several times per week. Preferred Qualifications B2B sales experience Consultative selling and hospitality experience Experience in customer/client development, consultation, and retention Background in hotel events and branding Strong working knowledge of Salesforce and Office 365 Ability to work independently while fostering strong internal relationships General Duties And Responsibilities Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events. Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence. Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers. Act as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure (1) each department understands FXO’s products/services and (2) venue employees act as enthusiastic advocates for FXO within their property. Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program. Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs. Share leads for upcoming convention/ events in other venues across FXO network. Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids. Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfaction. Initiate timely contact with future groups via email and phone calls at the time of booking confirmation. Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager. Implements established marketing plans and sales strategies, as assigned. Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates. Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations. Follow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures. Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies. All Other Duties As Needed Or Required High School Diploma or equivalent education 2+ years sales and/or customer service experience required Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required Demonstrated effective written and verbal communication skills including experience presenting to customer groups Must present a personal professional image Demonstrated presentation skills to external customers Proven strong organization and planning skills Proven skills and aptitude to excel in a customer-focused and results-driven environment Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to work within the appropriate level of independence Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Ability to work independently while forging strong relations with internal partners. Pay Transparency Pay: $25.59/hr - $30.70/hr Additional Details The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. For details on our comprehensive benefits, click here. California Fair Chance: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io. Applicants Have Rights Under Federal Employment Laws Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participant E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish) #J-18808-Ljbffr Federal Express Corporation