Software Engineer

VDI EngineerHandle Level 2 and Level 3 issues/escalations within the VDI Infrastructure. Administration of various components in VDI Infrastructure. Build, configure, deploy and manage Virtual machines using Vmware Vsphere, Citrix XenServer. Monitor Virtual Desktops and hosted Applications using Lakeside Systrack and Citrix Director. Creating Machine Catalogs, Delivery Groups, publish applications using Citrix Desktop Studio. Work with various teams in case of Hardware/Network/Other Failures which affects VDI Infra. Follow corporate incident management, change management and problem management. Provide RCA for any outages or incident trends and recommends preventative actions. Work with the image management team to provide VDI Expertise around image management. Coordinate with Developer and Engineering application team for monthly image releases. Handle access/allocation capacity requests for VDI access. Participate in other Global Client Virtualization projects as assigned. Work with vendors to ensure appropriate resolution during outages or technical issues. Provide/Maintain documentation of VDI environment and Projects. Participates in on call support rotationSkills & Experience 2 years in IT with the following areas of knowledge. Citrix XenDesktop, Citrix XenApp, Citrix PVS, Citrix StoreFront, and Citrix NetScaler/ADC. Citrix XenServer and VMware ESX. Citrix MCS, HDX, HDX 3DX Pro, MS RDS, NVIDIA vGPU, Citrix Director and Citrix Receiver. Windows 7, Windows 10, Windows 2012, Windows 2016. Linux Experience Ubuntu and RedHat Application Virtualization/Application Layering. Citrix User Profile Management. Active Directory and GPO management. Scripting abilities (Powershell, VBS, Batch) Excellent Windows troubleshooting skills, communication skills, and customer service skills. Self starter who is able to handle Tier 2/Tier 3 incidents and problems with minimal supervision. HP/DELL server hardware knowledge a Plus SCCM experience a Plus (Creating, Customizing, deploying software packages using SCCM) CAD Tools experience a Plus.