Client Service Specialist - Commercial Lines

Relation Insurance Entertainment Group Job Opportunity

Relation Insurance's Entertainment Group specializes in risk solutions for film, television, streaming, live events, theatre, touring, venues, sports, and experiential marketing. We combine industry expertise with a dynamic, collaborative culture to deliver cutting-edge insurance programsproduction wrap-ups, event liability/cancellation, cast, equipment/inland marine, auto, workers' compensation, and more. With a rich history and a bright future, we're seeking exceptional talent to fuel our continued growth and client success.

Entertainment Client Service Specialist

The Entertainment Client Service Specialist executes administrative and servicing tasks for entertainment accounts and production programs.

You will:

• Handle endorsements, renewals, cancellations, certificates, and maintain accurate records/schedules tailored to productions and events.
• Assemble submissions, facilitate timely and accurate information flow among clients, brokers, carriers, and team members.
• Support open items lists and respond to ad-hoc client requests.
• Collaborate with Premium Accounting on billing; monitor invoice generation, fee agreements, receivables, and collections, resolving issues promptly.
• Coordinate with shared service teams to ensure efficient processes and high-quality deliverables.
• Ensure tools/systems are understood and used; perform related duties as assigned.

A Glimpse Into Your Day

• Order and verify renewal policies against proposals and update in the System.
• Handle endorsements (cast, locations, dates, equipment/inland marine), follow up with carriers, validate accuracy, bill, and send to clients.
• Issue certificates, binders, EOPs, auto IDs, and handle location additions, WC posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
• Track claims and update systems on activity, payments, and closures; draft elements of stewardship reports and tailored client presentations.

What You Need To Be Successful In This Role

• High school diploma or equivalent required.
• 12 years of commercial insurance experience preferred; entertainment risk experience a plus.
• Property & Casualty license preferred, or to be obtained within 90120 days of start date and maintained thereafter.
• Proficient with Microsoft Office including Excel; quick to learn new software.
• Strong interpersonal and communication skills to maintain effective relationships with clients, coworkers, carriers, vendors, and production stakeholders.
• Work independently with limited supervision; excel in a team environment; prioritize under tight deadlines and manage multiple productions/events.

Why Choose Relation?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

$15.38 - $35.58