Senior Banker - Broadway And 97th Street Financial Center

The role serves as the first point of contact for financial center clients, assisting them with personal banking needs, and connecting them to specialists. The successful candidate will provide exceptional client care, support self‑service transactions, and maintain regulatory compliance. Responsibilities Partner with teams to provide consumer and small business solutions, services, and strategies when uncovering personal banking needs. Assist, educate, and train clients on conducting simple transactions through self‑service technologies. Leverage available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy. Adhere to established processes, laws, and guidelines in performing day‑to‑day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping. Manage client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements. Required Qualifications Minimum of one year demonstrated sales experience in a relationship‑oriented, client‑centric environment. Enthusiastic, highly motivated self‑starter with strong work ethic and intense focus on results. Collaborates effectively to get things done, building and nurturing strong relationships. Displays passion, commitment, and drive to deliver an experience that improves clients' financial lives. Confident in identifying solutions for helping new and existing clients based on their needs. Strong written and verbal communication skills; comfortable engaging all clients (in‑person and by phone). Ability to learn and adapt to new information, technology platforms, handle ambiguity, and adapt to changing circumstances. Applies strong critical thinking and problem‑solving skills to meet clients’ needs. Demonstrates effective time management skills and ability to organize, prioritize, and perform multiple tasks simultaneously. Commissioned notary or can obtain a notary commission within a few months of start date. Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance. Desired Qualifications Associate’s or Bachelor’s degree in business, finance, or related field. Experience working in a financial center where goals were met or exceeded. Retail and/or sales experience in a salary plus incentive environment. Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded. Experience with financial information, spreadsheets and financial skills. Knowledge of banking products and services. Strong computer skills including Microsoft applications and previous experience utilizing laptop technology. Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Work Information Shift: 1st shift (United States of America). Hours per week: 40. Pay range: $25.97 - $31.75 hourly, plus potential incentive plan. Benefits Benefits eligible. Access to paid time off, resources and support to employees. #J-18808-Ljbffr Bank of America