Assistant Director - Student Accounts

Assistant Director - Student Accounts

Fisher College, a private institution located in the heart of Boston's Back Bay, is seeking an experienced, highly organized, and detail-oriented Assistant Director - Student Accounts to join our Bursars'/Finance Team.

The Assistant Director of Student Accounts supports the daily financial operations and student service functions of the Bursar's Office at Fisher College. Working closely with the Director of Student Accounts & Operations, this position assists with tuition billing, payment processing, refunds, payment plans, collections, account reconciliation, and the resolution of complex student account matters. The Assistant Director serves as a key resource for students, families, and College departments, provides operational guidance to the Office Assistant without direct supervisory responsibility, and assists the Director in maintaining efficient departmental operations. The position requires strong financial and analytical skills, sound judgment, and a proactive approach to identifying opportunities for operational improvement.

Key responsibilities include:

• Support daily student account activities, including tuition billing, payments, refunds, account adjustments, and payment plans.
• Respond to student and family inquiries, research billing discrepancies, and independently resolve complex account issues.
• Review student accounts for accuracy and communicate financial obligations, payment options, and College policies.
• Collaborate with Financial Aid, Registrar, Admissions, and other departments to resolve account concerns, referring exceptional matters to the Director as appropriate.

• Monitor outstanding and delinquent student balances, coordinate collection outreach, and follow up on overdue payments.
• Work with students and families to establish payment arrangements and monitor payment plan activity.
• Coordinate financial holds, registration clearance, and collection referrals in accordance with College policies.
• Review accounts receivable activity and recommend opportunities to improve collections and reduce outstanding balances.

• Assist with daily cash balancing, deposit reconciliation, and maintaining accurate financial records.
• Research and resolve financial discrepancies involving student accounts, payments, financial aid, and refunds.
• Prepare financial reports and support monthly, semester-end, and fiscal year-end reconciliation activities.
• Process and review student account transactions, including payments, refunds, adjustments, and reconciliations.

• Assist the Director in coordinating daily Bursar's Office operations, departmental workflows, and recurring billing and registration activities.
• Support the Director in monitoring departmental deadlines and maintaining accurate procedures, records, and training materials.
• Identify operational inefficiencies, recommend practical improvements, and assist with implementing new systems and procedures.
• Provide operational support in the Director's absence within established policies and delegated authority.

• Provide day-to-day operational guidance to the Office Assistant regarding student account procedures and departmental workflows.
• Assist with employee training and onboarding.
• Serve as a resource for complex student account questions and assist with coordinating daily office priorities and coverage.
• Support the Director in promoting accuracy, consistency, and effective communication within the office.

Qualifications:

• Bachelor's degree in Business Administration, Accounting, Finance, Higher Education Administration, or a related field preferred; equivalent relevant professional experience may be considered.
• Three to five years of relevant experience in student accounts, bursar operations, accounts receivable, financial services, or a related field.
• Higher education student accounts or bursar experience strongly preferred.
• Experience with billing, collections, account reconciliation, financial reporting, and student information or financial systems.

• Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
• Effective communication skills and the ability to explain complex financial information clearly.
• Ability to independently resolve account discrepancies and manage competing priorities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to handle confidential financial information and work collaboratively across departments.
• Initiative to identify operational challenges and recommend practical solutions.

Full-time, on-campus position requiring five days per week in the Boston office. Flexibility during peak billing, registration, and semester transition periods. Occasional additional hours may be necessary to meet departmental deadlines.

As an equal opportunity/access employer and educator, Fisher College is committed to creating and sustaining a diverse and inclusive environment. All qualified candidates are encouraged to apply.