Patient Support Specialist - NJ Late Shift

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client’s copay assistance programs. This individual is part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement. What You Will Do Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, servicing their access to care and reimbursement needs and ensuring a positive consumer experience. Refer requests for escalation as needed and engage other internal areas such as Program Management, IT, and other Contact Center teams to resolve issues. Perform other assignments as needed. Assist other departments as needed with administrative tasks (mail sort and/or claims processing). Benefits Excellent company culture with fun events and volunteer opportunities. Competitive benefits, including medical, dental, vision, and more. 401k package with a dollar‑for‑dollar match. Generous PTO and paid holiday days. Opportunities for professional and personal growth in a team‑oriented atmosphere. What We Need From You Call center operating metrics and performance management experience (a plus). Knowledge of pharmacy benefits, health‑care insurance, and/or medical billing (a plus). Will be trained to support programs, clients and/or job functions as appropriate. Experience with any third‑party system (SelectRx, Pro‑Care, FSV) (a plus). Experience with call‑center software (Five9, In‑Contact, or similar) (a plus). Fluent in English/Spanish (a plus). 1+ years in health‑care or case‑management experience in a high‑volume contact‑center environment or similar environment preferred. Experience working in pharmacy benefits, health‑care insurance, and/or medical billing (preferred). Communication skills: ability to convey information in easy‑to‑understand language, actively listen, write effectively, and use correct spelling, grammar, and punctuation. Customer focus with a high level of empathy and emotional intelligence. Adaptability: ability to navigate a variety of situations effectively. Problem‑solving: think critically and resolve issues to resolution. High School or GED required. #J-18808-Ljbffr ConnectiveRx