System Support Analyst

System Support Analyst I

The System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues. Essential duties and responsibilities include:

• Supports multiple stakeholders on a range of systems (including but not limited to Vision, eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
• Troubleshoots and resolves tickets submitted timely
• Works with other team members in order to escalate issues that couldn't be resolved
• Reports on ticket trends weekly
• Reeducates system users as appropriate
• Informs key stakeholders of potential issues related to errors and trends
• Contributes to projects that will prevent questions, problems, and tickets
• Provides great customer service to our business partners
• Performs other duties as assigned/necessary

Minimum requirements include:

• Bachelor's Degree or equivalent experience required
• Experience in the IT/Healthcare industry/staffing/recruiting or field support
• Ability to analyze system and process related issues and offer solutions
• Strong customer service and communication skills required
• Must be able to work effectively as part of a team while maintaining a strong attention to detail
• Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft Office suite software programs, internet usage, and learning program design systems and software
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required