Service Coordinator

Service Coordinator

The Service Coordinator is responsible for coordinating and supporting daily service operations to ensure timely, efficient, and high-quality service delivery to customers. This role serves as a key point of contact between customers, service technicians, and internal teams, managing work orders, scheduling service calls, and maintaining accurate service records. The Service Coordinator helps optimize technician utilization, supports customer satisfaction, and ensures compliance with company procedures and service standards.

Include the following. Other duties may be assigned.

Create work orders

Work with service managers to respond to requests including Vista updates

Notify customer of ETA and provide updates as necessary

Follow-up with service technician as necessary

Assist service managers where needed

Booking approved jobs

Ordering parts, tracking parts

Communication with customer regarding parts ETA, scheduling

Permits, inspections, factory start-ups; Job costing reports

"SWAP" paperwork, follow up to ensure we receive credit on warranties, returns, etc

Write up proposals, request quotes from vendors

Process billing for service (T&M), quoted jobs and projects

Follow up on past due invoices; process credit card payments

High school diploma or GED required; associate degree or technical training preferred

2+ years of experience in service coordination, dispatching, or a similar service support role

Strong scheduling and dispatching skills with the ability to manage multiple priorities in a fast?paced environment

Proficiency with service management software, CRM systems, and Microsoft Office (Outlook, Excel, Word)

Compensation Range: Minimum hourly wage rate $25.00 to maximum hourly wage rate $32.00 ; DOE

Other Compensation: position is eligible for an annual discretionary bonus.

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment conditions except when visiting field locations. Field environments may vary based on project, manufacturing, or weather conditions. The noise level in the work environment is usually moderate to loud.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our Affirmative Action Policy.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.

There is no application deadline at this time. There is no deadline because applications are accepted on an ongoing basis.

Mission Statement: We ELEVATE our people, customers, and partners through a culture of continuous improvement by blending innovation with proven, safe methods to deliver tailored solutions.

Core Values: ELEVATE

• Ethic
• We are committed to integrity, honesty, and moral principles in every facet of our business.
• Lead
• Starting with safety, we take initiative, inspire innovation, and guide with the purpose of shaping a brighter future.
• Educate
• Empowering growth through mentoring, constructive feedback, and fostering continuous learning and development.
• Value
• We provide a culture where every individual is essential to our team and customers.
• Accountability
• We take ownership of our responsibilities, ensuring reliability, trust, and transparency in our actions.
• Team
• We promote a diverse environment where collaboration thrives and overcomes challenges to achieve remarkable success.
• Empower
• We equip creative individuals with the tools, knowledge, and autonomy to excel and drive positive change from any position.