Full Time Guest Service Associate

Full Time Guest Service Associate

Frost Bake Shop is a local & family owned business that started in 2004 by the Kloos family. Frost opened its first retail location in 2013. As of 2022, we have 3 retail locations in the greater Memphis area. We specialize in cakes, cupcakes, cookies, pies, and cheesecakes. We also make customized desserts for weddings, birthdays, and other celebrations. We believe in being open every day, having every menu item every day of the week, and having something taste as good as it looks!

We're looking for a friendly, dependable Guest Service Associate to join our Frost Bake Shop team. This full-time position is perfect for someone who loves working with people, takes pride in a clean and welcoming space, and enjoys being part of a small, supportive team.

Pay: $12.00-$15.00 per hour

What You'll Do:

• Greet every guest with warmth and help create a positive, memorable experience
• Answer phones and assist guests with product questions and orders
• Accurately handle cash and credit card transactions
• Keep bakery cases, refrigerators, and service areas stocked, organized, and looking great
• Assist with packaging and light inventory tasks
• Maintain a clean and inviting shop, including dishes, tables, display cases, and restrooms
• Jump in to help wherever needed-we're a team, and we support each other!

What We're Looking For:

• A friendly, positive attitude and love for customer service
• Strong attention to detail and accuracy
• Ability to stay organized and multitask in a fast-paced environment
• Dependable and team-oriented mindset
• Basic comfort using a POS system and standard technology

Schedule & Physical Requirements:

• Full-time hours 33-40 hours/week, including weekends - especially Fridays & Saturdays
• Standing and walking for extended periods
• Frequent bending, reaching, and lifting (up to 50 lbs)
• Occasional time in a walk-in freezer (cold-weather gear provided)

Why You'll Love Working Here:

• Family-owned business with a supportive, respectful culture
• A welcoming team that values kindness, reliability, and teamwork
• A fun, positive environment surrounded by sweet treats every day

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.