Bilingual Licensed Customer Service Representative: Allstate Insurance
Allstate - Zee Insurance Agency
Job Description
Job Description
We are seeking a Bilingual (English/Spanish) Licensed Customer Service Representative to join our growing Allstate agency in Plano, TX. This is an inoffice role for the first 56 months , with the opportunity to transition to hybrid and eventually 100% remote based on performance, reliability, and production.
This role blends customer service, overflow support , and inside sales . You will assist customers when the primary service representative is unavailable, while also driving revenue through crosssells, upsells, and winback opportunitie s. All leads are provided by the agency.
Compensation includes:
- Competitive base salary
- Tiered commission up to 15%
- Generous bonus opportunities tied to production and quality metrics
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities- Provide overflow customer service support when the primary CSR is busy or unavailable
- Handle policy changes, billing questions, ID cards, documentation, and general service needs
- Conduct inside sales , including crossselling additional lines and reengaging prior customers
- Manage winback campaigns using agencyprovided leads
- Maintain accurate records in Lead Manager and follow compliance guidelines
- Deliver a professional, friendly, and solutionoriented customer experience
- Support agency growth goals through consistent followup and relationship building
- Active Texas Property & Casualty License (no exceptions)
- Bilingual English/Spanish
- Strong communication and customerservice skills
- Ability to multitask in a fastpaced agency environment
- Positive attitude, reliability, and accountability
- Prior insurance experience preferred but not required
Vacancy posted 7 days ago
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