Legal Operations Manager

Legal Technology And Ai SpecialistAt QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone.QTS is Powered by People. People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.The Legal Technology and AI Specialist will support the development, implementation and optimization of legal technology and AI-enabled solutions across the Legal team. This role partners with each Legal division, IT, and business stakeholders to improve workflows, increase efficiency, and scale legal service delivery. This position operates as an individual contributor within a defined career band and contributes to business outcomes through process improvement, solution delivery, technology enablement, and successful AI adoption and implementation. Success will be measured by increased adoption of legal technology and AI solutions, effective implementation of AI-enabled capabilities, improved cycle times, and quantifiable gains in operational efficiency and overall effectiveness.What You Will Do:Support implementation, configuration, and ongoing optimization of legal technology platforms and AI tools, including Microsoft 365 Copilot and Copilot Studio.Develop and maintain AI-enabled workflows and Copilot agents in alignment with governance and security standardsTranslate business needs into requirements, process flows, and scalable solutionsIdentify and execute process improvements to enhance efficiency, quality, and consistency across legal operationsPartner with cross-functional teams (Legal, IT, vendors) to support design, testing (UAT), deployment, and stabilization of solutionsSupport responsible AI practices, including data handling, access controls, and risk mitigationDevelop and deliver training, playbooks, and enablement resources to support adoption and effective use of toolsTrack and report on adoption, usage, and performance metrics; recommend continuous improvementsEvaluate emerging technologies and contribute to tool selection and implementation decisionsWhat You Will Need to be Successful:Bachelor's degree in information systems, computer science, business, or related field, or equivalent experienceExperience supporting or implementing business applications in a professional, legal, or regulated environmentAbility to translate business processes into workflows, requirements, and technical documentationTechnical understanding of generative AI architectures, prompt engineering, and enterprise use cases.Working knowledge of generative AI concepts and practical applicationsExperience supporting solutions across the full project management lifecycle (planning, testing, implementation, rollout, support)Experience with Microsoft 365 Copilot and/or Copilot StudioExperience with Microsoft Power Platform (e.g., Power Automate, Power Apps)Experience with ClaudeExperience applying AI to automate workflows and drive process improvementsNice to Have:Exposure to legal technology tools and supporting legal teamsBasic understanding of automation, scripting, or system integrationsThe Perks (and these are just a few!):QRest SabbaticalEmployee Stock PurchaseQTS scholarship for dependentsEagle Club award trip eligibilityPaid volunteer daysTuition assistance, parental leave and military leave assistanceThis role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.This position is Bonus eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.