Product Manager II, General Manager - Segment & Deposit Services

Product Manager II, Senior Associate in Consumer Banking Segment & Deposit Services

Join Consumer Banking's deposit team serving 28M+ customers nationwide. We are shaping the future of checking by bringing major innovations to everyday banking. This is a high‑visibility initiative with firmwide partnership, fast decision cycles, and real ownership over outcomes.

As a Product Manager II, Senior Associate in Consumer Banking Segment & Deposit Services, you will lead the design and operationalization of customer benefits and cashback—translating strategy into clear requirements, driving cross‑functional alignment, and standing up the processes that make this product real. You will move with urgency, run meetings, influence stakeholders, and own the day‑to‑day execution through build and launch. You will conduct market and competitor research, shape the roadmap, and represent the product in forums with leadership, while bringing our strategy to life by delivering execution in a complex environment.

Job responsibilities

• Define, document, and manage product requirements for benefits, cashback, and partner integrations.
• Serve as the initial reviewer of partner materials and contracts, by crafting compelling pitch and overview materials.
• Shape and deliver major initiatives, such as the Benefits Hub.
• Establish and coordinate end-to-end processes with LRCC, Marketing, Finance, Card Product, Digital, Technology, Operations, and other stakeholders for launch readiness.
• Align stakeholders on decisions, timelines, success metrics and present updates and recommendations to leadership.
• Act as the day-to-day point of contact driving workstreams through build and launch phases.
• Prepare meeting materials, run working sessions, and document outcomes and decisions.
• Maintain requirement, testing, decision logs, track open questions, dependencies, and action items to closure.
• Monitor feature and partner performance; identify issues early and recommend optimizations to maximize customer value.
• Research market trends and competitor moves; translate insights into roadmap proposals.
• Support post-launch maintenance, iterative feature build-out, and ensure documentation remains complete and current.

Required qualifications, capabilities, and skills

• 3 years in product management, operations, strategy, or consulting
• Experience coordinating across multiple functions influencing outcomes and partner/vendor collaboration
• Familiarity with risk, controls, and operating in a regulated environment
• Demonstrated ability to manage complex workstreams and deliver on deadlines
• Exceptional attention to detail; comfortable leading meetings and driving work to closure
• Clear, concise communicator with executive‑ready writing and presentation skills
• Structured, data‑informed thinker who connects strategy to execution
• Thrives in a fast‑paced, cross‑functional environment, strong stakeholder management
• Demonstrated ability to manage complex workstreams and deliver on deadlines
• Experience with deposit, payments, or rewards product

Preferred qualifications, capabilities, and skills

• Experience with deposit, payments, or offers/rewards experience a plus

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.