Technical Service Rep

Job Title

Key Accountabilities - Job Description

Safety / Compliance

• Performs with integrity and a safety focus; participates in safety meetings, identifies and corrects hazards, and performs duties responsibly.
• Carries out policies, including the Code of Business Ethics, Supply Chain Operating Principles, and Standards of Work.

Problem Solving / Collaborative Relationships

• Drives cost savings, optimized inventories, reduced lead-times and process efficiencies by collaborating with associates, the shop network, Applied Solution Center, corporate, service centers and suppliers.
• Maintains a high level of service to service centers, customers, corporate departments and vendors, including timely, accurate responses to inquiries and providing exceptional service to satisfy needs.

Continuous Improvement / Lean Concepts

• Uses formal and informal tools and techniques to achieve operational excellence and continuous improvement. Maintains a constant focus on Lean fundamentals and continuous learning to improve performance, quality and efficiency of work processes.

Customer Service

• Has sufficient knowledge of products and services and helps service centers / customers enthusiastically; communicates in a clear, concise, timely and professional manner and follows up as necessary; is always professional and represents the organization positively.
• Central contact for Service Centers after the quoting process. Works closely with the Applied Product Solution Center, Shops, and vendors to optimize inventory, manage capacity and reduce lead-times to ensure on-time deliveries. Manage Service Center / Customer expectations.

Other Duties

• Performs other duties as assigned or directed

Job Requirements

Qualifications/ Education:

• 3-5 years of proven customer service experience
• Experience with enclosed gearing, linear products and/or industrial/hydraulic hose and fittings

Business and/or Functional Skills/ Knowledge:

• Persuasive communicator / strong facilitator / structured and logical thinker
• Ability to challenge the status quo
• Self-directed
• Solid analytical and problem-solving skills
• Solid computer skills: Excel, Word, Power Point, etc
• SAP Experience preferred
• Buying / Inventory Mgt / Customer Service experience preferred
• Can successfully multi-task
• Possesses a "Can Do" attitude
• Team player

Experience (years):

1-3 years business, purchasing, customer service experience

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.