Senior Carrier Account Manager

About NayyaFounded in 2019, Nayya is on a mission to connect people’s most important information, so they can thrive in their health and wealth. Powered by AI and advanced analytics, Nayya’s platform transforms complex benefits experiences into intuitive, seamless, and ongoing interactions—meeting people's real world needs. As a trusted platform and partner to leading employers, benefits solutions, and HR tech providers, Nayya unlocks long-term value through helping employees live more resilient lives. Backed by strategic investors like ICONIQ, Felicis Ventures, SemperVirens, Workday Ventures, MetLife Nextgen Ventures, and ADP Ventures, Nayya is ushering in the future of health and wealth for all.The Senior Carrier Relationship Manager will be responsible for creating and managing high-impact customer relationships. These relationships will support the carrier at various levels: from day to day contacts to decision makers and senior leaders. This individual will involve other Nayya staff to maintain multi faceted connections and strengthen the overall relationship. This role will understand the carrier’s organization, structure, objectives and concerns in order to ensure that they are able to align Nayya services to best meet the needs of the carrier. This role requires a strong understanding of group/health benefits and carrier economics, a growth lens, ability to influence, and exceptional relationship management skills. The Senior Carrier Relationship Manager demonstrates a thorough understanding of Nayya’s product portfolio and how multiple products can amplify outcomes. This role will be responsible for driving engagement and expansion through all stages of the client life cycle and renewal process.The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to “tell the story” and demonstrate value to promote Nayya’s solutions and achieve mutual success.Build and nurture strong relationships across the carrier including; with Distribution and Product leadership understanding their needs and requirementsBe fully versed in all aspects of the customer’s organization and contract, including all administrative and financial commitmentsDevelop trust and embrace an enterprising mindset, serving as both an advisor and a collaborator to ensure the best outcomes for all parties involvedLeverage strong understanding of benefits to communicate the Nayya value proposition and product impact with cross-organizational stakeholdersProvide strategy, support and resources to enable the carrier’s Distribution team to easily present Nayya’s solutions and the positive outcome and impact on employer customersIncrease the volume of Nayya products offered to Carrier employer groupsCollaborate closely and develop strong relationships and contacts within key functional areas of the Nayya team including the Nayya Product, Marketing, and Broker / Consultant teams to ensure alignment between customer needs and Nayya Build and conduct executive business reviews (QBRs), prepare and support presentation of customer reports with meaningful analytics, and provide recommendations based on findings and customer feedbackCreate, implement and execute annual strategic business plan for each assigned customer designed to align with the customers’ overall business objectives, support achievement of strategic goals, ensure retention and growth and drive long term expansion of Nayya relationship Develop and execute expansion and retention strategies for customers by proposing tailored solutions that meet their objectives and drive commercial growthWhat You’ll Bring8+ years of experience in benefits and/or partner management in a SaaS environmentExperience advising and managing clients or partners, ideally as a benefits consultantStrong project management skills to effectively coordinate cross-functional initiatives and drive outcomesWillingness to work and make decisions with imperfect informationDemonstrated ability to consistently take initiative with a true “builder” mindsetExperience in renewing and expanding products within existing customersExcellent verbal and written communication skills, as well as client-facing presentation skillsAdept at understanding and articulating Nayya’s products, and mapping the respective value propositions to customer needsEnthusiasm for a fast-paced, dynamic work environmentHigh attention to detail and a consultative, highly tailored client experienceThe salary range for New York based candidates for this role is $175,000- $200,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.#LI-GC1NYC Salary Range$175,000—$200,000 USDNayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics