Bloomington Toyota Rental Manager

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. 

We lead with innovation , technology, and a promise to deliver an exceptional experience every time. 

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. 

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: $21.00 - $23.00 per hour

What You’ll Do:

• Confirm rental bookings and prepare daily rental units with guest name
• Ensure the vehicles are gassed, clean, and ready for rental
• Greet guests after check-in and ensure comfortability with the vehicle offered
• Manage billing and payment from insurance provider, warranty, or customer pay
• Track and manage unpaid claims while working with claims agents as needed to collect funds
• Report fleet status to GM and Inventory Manager regarding current rentals, duration of rental, scheduled picks ups/drop offs, and utilization of fleet
• Follow up on any “Just Drive” customer leads to schedule and ensure fleet utilization
• Train and manage staff in company policies and ensure adherence to all company policies
• Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIP’s as needed and administer annual performance evaluations for staff with thoughtful feedback
• Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
• Ensure staff completes all required job duties in an accurate and timely manner
• Complete employee terminations based on policy violations with HR approval
• Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
• Coordinate with the Recruiting Department to interview and hire department staff
• Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
• Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
• Ensure Walser service processes and scripts are followed by employees
• Support the career and professional development of staff
• Lead by example and be an advocate for staff
• Follow up on any “Just Drive” customer leads to schedule and ensure fleet utilization 
• All other duties, tasks and/or projects as assigned
• Uphold Walser’s Core Values:   Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• Must be at least 18 years of age
• High school diploma or GED
• Must have a minimum 3 years automotive industry experience background AND a minimum of 3 years customer service
• Ability to maintain ongoing positive relationships with companies and manufacturers
• Excellent customer service, organization, and communication skills
• Must be self-motivated and detail oriented with the ability to effectively multi-task and prioritize
• Proven problem-solving and influencing skills
• Intermediate Excel and Outlook proficiency
• Experience with advanced PDF processing software
• Ideal candidate will have accounting and other back office knowledge

Physical Demands:

• Moving and walking around the work location (both indoor and outdoor)
• Sitting, standing, reaching, bending, and lifting
• Utilizing a computer and other handheld devices for day-to-day tasks and activities
• Driving vehicles, parking vehicles, in various conditions (morning, dusk, night, rain etc.)

What’s In It For You?  

• Paid Time Off (PTO)– Take time to relax, spend with family, or enjoy personal time away 

• Career Growth & Opportunity for Advancement  
  We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career. 

• Fertility & Adoption Assistance:  Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses. 

• Comprehensive Health Benefits:  Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits. 

• Life Insurance & 401(k) with Employer Match:  Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match. 

• Paid Clothing Program:  Twice a year, choose from a hand-curated collection of branded Walser apparel—on us. 

• Employee Discounts: Enjoy exclusive employee discounts across products and services. 

• Employee Resource Groups:  Connect, learn, and grow with our inclusive Employee Resource Groups, including  Women of Walser, Drive with Pride, Asian Hmong Alliance, and  Veterans at Walser.  

• Community Involvement  
  Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve. 

• Employee Assistance Program (EAP)– Support for personal and professional challenges 

• Referral Program – Earn referral bonuses for referring talented candidates 

Apply today and help drive operational excellence at Walser Automotive Group!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.