Assistant Director of Housekeeping

Omni Chicago Hotel
Experience Chicago's stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world-famous Mag Mile, our AAA Four Diamond all-suite hotel is just steps away from high end retail stores, world class dining, and many of the most popular tourist attractions in Chicago.
At Omni we are known for our quality and exceptional service that delivers "The Most Magnificent Memories on the Mile." We only hire the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. What truly sets us apart is our team. We foster a culture that values learning, growth, and empowerment, offering opportunities for advancement and a workplace where everyone can thrive. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.
Overview:
The Assistant Director of Housekeeping will assist in the management, direction, and coordination of all functions of the housekeeping and laundry departments. This position serves as the department's second-in-command and assumes full operational leadership when the Executive Director of Housekeeping is absent.
Responsibilities:
* Assist with the daily operation and leadership of the Housekeeping and Laundry departments.
* Ensure guestrooms, public areas, laundry operations, and back-of-house areas meet Omni Hotels standards and expectations.
* Ensure daily staffing, room assignments, inspections, room readiness, laundry production, and departmental projects are completed on schedule.
* Provide direction, coaching, training, and accountability to staff members
* Maintain a motivated and engaged team focused on exceptional service and cleanliness.
* Monitor departmental productivity, staffing levels, payroll, overtime, turnover, quality results, guest feedback, and operating expenses.
* Control Housekeeping and Laundry labor costs and work toward established payroll and productivity targets.
* Assist with scheduling and labor planning based on occupancy, arrivals, departures, and business levels.
* Monitor departmental inventories and amenity consumption to ensure adequate supplies while maintaining appropriate cost controls.
* Conduct regular inspections and ensure identified deficiencies are corrected and followed through to completion.
* Oversee laundry production, linen quality, linen levels, equipment needs, and the distribution of clean linen throughout the hotel.
* Monitor turnover trends and help implement corrective actions as needed.
* Address attendance, conduct, performance, and productivity concerns in partnership with the Executive Director and Human Resources.
* Assist with purchasing, receiving, invoice processing, online purchasing systems, inventory control, and departmental budget responsibilities.
* Maintain accurate departmental records related to payroll, attendance, inspections, training, inventory, productivity, and turnover.
* Collaborate with Front Office, Engineering, Human Resources, Purchasing, Accounting, and other departments to resolve operational issues.
* Track maintenance, equipment, safety, and facility concerns and ensure appropriate follow-up.
* Promote a safe working and guest environment and ensure compliance with established safety procedures.
* Assist with departmental meetings, daily stand-ups, training, safety initiatives, and special projects.
* Respond to guest concerns, support service recovery, and identify opportunities to prevent recurring issues.
* Promote a positive, professional, and service-focused work environment that delivers warm, engaging, and personalized guest service.
* Ensure compliance with company policies, Omni Hotels standards, safety procedures, and departmental guidelines.
* Exercise sound judgment and make operational decisions within established hotel guidelines.
* Perform other duties as assigned by senior management.
Qualifications:
* Minimum of two years of previous Housekeeping Management experience, preferably in a large, full-service hotel or resort.
* Experience overseeing guestrooms, public areas, and Laundry operations.
* Proven ability to lead and develop associates and leadership teams across multiple shifts.
* Strong knowledge of scheduling, labor management, productivity, payroll, purchasing, inventory, and cost controls.
* Strong computer and technical skills, including experience with online purchasing systems.
* Ability to analyze departmental performance and turnover trends and implement appropriate corrective actions.
* Strong communication, organizational, coaching, documentation, and conflict-resolution skills.
* Ability to manage competing priorities and work independently with minimal direction.
* Demonstrated initiative, accountability, sound judgment, and professional maturity.
* Ability to remain composed and solutions-focused during stressful and high-volume operations.
* Passion for delivering exceptional cleanliness and warm, personalized guest service.
* Ability to maintain a positive and professional demeanor when interacting with guests, associates, and leadership.
* Willingness to work flexible hours based on operational needs, including evenings, nights, weekends, and holidays.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.