Customer Service Representative
Employee Force Provider - EFP Staffing
Job Description
Job Description
Customer Support
● Respond promptly to customer phone calls and emails.
● Address inquiries regarding orders, shipments, and general account information.
● Assist with special shipment requests under the guidance of the CSR Lead or Operations Manager.
● Provide accurate and timely updates to customers and internal stakeholders.
Order & Shipment Processing
● Review and enter customer orders into the system.
● Generate tasks and coordinate with warehouse staff to ensure customer requirements are met.
● Monitor shipment schedules and assist with carrier coordination.
● Support the routing of shipments and follow up on pickups as needed.
Documentation & Data Management
● Maintain accurate and organized records of orders, communications, and shipment documentation.
● Assist with daily data collection for customer billing.
● Update SKU information in the system as needed (add, edit, inactivate).
● Support preparation of KPI and End-of-Day shipment reports.
\nCompany DescriptionOur company strives to find our associates the right position where they can utilize their skills and experience.
Company Description
Our company strives to find our associates the right position where they can utilize their skills and experience.
Vacancy posted 7 days ago
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