Senior Manager of Operations

Join an award-winning team!

AutoPayPlus was named a 2026 Orlando Top Workplaces winner by Orlando Sentinel Media Group.

AutoPayPlus (APP) is a growing fintech company dedicated to improving the financial lives of everyday consumers. Since 2003 weve served more than 250000 members and processed over $5.65 billion in loan payments through long-standing partnerships nationwide.

Our mission is simple: help our members budget better protect their credit and become debt-free faster.

Were proud to have been recognized by the Orlando Business Journal as one of the Best Places to Work and continue to grow year over year creating opportunities for our team and business.

Why Join AutoPayPlus

• Established company with more than 20 years of success

• Growing fintech environment with opportunities to make a meaningful impact

• Collaborative team-oriented culture

• Commitment to doing the right thing for our members partners and employees

• Leadership opportunity to develop people improve processes and strengthen member service

• Ability to help shape operational performance and support continued business growth

Position Overview

The Senior Manager of Operations leads daily operations develops frontline leaders and turns business priorities into consistent results. Reporting to the Senior Director of Operations this role oversees supervisors and team leaders while driving productivity service quality accountability and member satisfaction.

You will use operational data to identify performance gaps improve workflows and ensure teams have the tools training and support to succeed. You will also partner with HR Compliance Training Development and other departments to implement business initiatives and maintain effective operational practices.

The ideal candidate is an experienced operations leader who combines strong people management with analytical judgment and a hands-on approach to improving performance.

What Youll Do

Operational Leadership and Performance

• Lead daily operations to support efficient compliant and consistent service across channels.

• Translate departmental strategies and EOS initiatives into actionable plans for frontline leaders and employees.

• Monitor operational metrics to identify trends performance gaps and improvement opportunities.

• Implement process improvements that strengthen productivity service quality and operational consistency.

Team Leadership and Development

• Directly manage supervisors and team leaders establishing clear expectations and accountability.

• Coach and mentor leaders to improve team performance engagement and professional growth.

• Address performance concerns through timely feedback corrective guidance and follow-through.

• Support new leader onboarding training initiatives and leadership development.

• Build a culture centered on teamwork continuous improvement and member service.

Cross-Functional Collaboration

• Partner with HR Compliance Training Development Special Projects and other departments to align operational execution with business priorities.

• Participate in project planning system rollouts and process changes.

• Prepare frontline teams for new initiatives and support effective adoption.

• Communicate operational needs priorities and implementation timelines across departments.

Quality Risk and Compliance

• Reinforce quality assurance processes service standards and established procedures.

• Identify and address compliance gaps performance risks and workflow inconsistencies.

• Partner with Compliance and Training to strengthen employee understanding of regulatory requirements and service protocols.

• Follow through on corrective actions and monitor results.

Staffing and Resource Management

• Assist with operational budgets staffing plans and resource forecasts.

• Optimize workforce scheduling and deployment to balance service levels productivity and employee needs.

• Monitor overtime staffing utilization and operational expenses.

• Recommend resource adjustments based on workload and performance trends.

Member Experience

• Monitor member satisfaction and service performance metrics.

• Improve frontline processes to strengthen issue resolution and the overall member experience.

• Reinforce a service culture grounded in empathy accuracy and efficiency.

What Were Looking For

• Bachelors degree in business administration operations management or equivalent professional experience.

• 810 years of progressive operations leadership experience including direct people management.

• Demonstrated success leading mid-sized to large operational teams and implementing performance improvement programs.

• Strong coaching and leadership skills with a focus on engagement development and accountability.

• Strong analytical and problem-solving skills including the ability to use data to guide decisions.

• Effective communication skills and experience collaborating across departments.

• Experience with quality assurance compliance oversight and service improvement.

• Proficiency with operational systems CRM tools and reporting platforms.

• Ability to manage competing priorities in a fast-paced environment.

• Commitment to continuous improvement and workforce development.

• Ability to work onsite in Orlando and provide remote operational support one weekend per month as required.

Preferred Qualifications

• Experience in financial services operations.

• Familiarity with lending ACH or debit payment processing.

Benefits & Perks

• 401(k) with employer matching

• 100% company-paid health dental and vision insurance for employee coverage

• Life insurance

• Short- and long-term disability

• Generous paid time off

• Paid holidays and sick leave

• Casual dress code

• Team-oriented work environment

• Daily snacks and weekly team breakfasts

• Company-sponsored events and end-of-year celebration

Equal Opportunity Employer

AutoPayPlus is committed to a diverse and inclusive workplace. We are proud to be an equal opportunity employer and evaluate qualified candidates based on demonstrated skills and experience relevant to the role.

Required Experience:

Senior Manager