IT Manager, Ops Tech Solutions (OTS)

About the Role Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computers, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e‑commerce items from our suppliers into our fulfillment center shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. Key Job Responsibilities Inclusively hire, train, and develop a team of IT professionals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Interact with management and staff to provide technical assistance for continuous improvement of IT solutions. Establish and maintain a positive, productive relationship with operational partners and staff. Lead infrastructure builds in new facilities. Plan, organize, schedule, and supervise the day‑to‑day technical support activities, including troubleshooting, customer service issues, approvals, and installations. Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA). Develop and maintain policies, procedures, and processes. Oversee management of equipment and parts inventory. Create, manage, and support recognition and communication programs. Travel up to 30%. Basic Qualifications 5+ years of developing a team of technical professionals across multiple locations. Experience leading technology teams as an information technology operations manager. Bachelor’s degree, or 4+ years of professional or military experience. Knowledge of Linux/Unix Administration. Experience working and communicating with multiple stakeholders, C‑level executives and cross‑functional teams. Experience in a 24x7 operational services or support environment. Preferred Qualifications Knowledge of hardware architectures. Experience working with fast‑moving, high‑performance teams and driving innovative solutions tailored to unique business environments. Experience in procurement, budgeting, forecasting, or asset management. Experience with system management tools and client/server environments. Equal Opportunity Employment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Salary USA, IL, Channahon – 116,800.00 – 160,000.00 USD annually USA, IL, Romeoville – 116,800.00 – 160,000.00 USD annually Company – Amazon.com Services LLC Job ID: A10464099 #J-18808-Ljbffr