Community Outreach Manager role

Community Outreach Manager

At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

The Community Outreach Manager for Essen House Calls (Visiting Doctors Program) is responsible for developing, implementing, and managing outreach strategies to connect underserved communities with our House Call Services. This role will focus on raising awareness of the program, building relationships with community organizations, healthcare providers, and local leaders, and ensuring that the program meets the needs of individuals who would benefit from in-home care but lack access to traditional healthcare settings. The Community Outreach Manager will also be responsible for fostering partnerships with local healthcare institutions, social service agencies, and advocacy groups.

Responsibilities

1. Community Engagement and Outreach:

· Develop and execute a comprehensive outreach strategy to promote the Visiting Doctors Program within underserved communities in NYC.

· Establish and maintain relationships with community-based organizations, senior centers, housing authorities, and faith-based groups to identify individuals who could benefit from in-home care.

· Conduct community outreach visits to patients including to patients' homes, shelters, hospitals and other points of contact within the community. Serve as a liaison between the program and local community stakeholders, such as healthcare providers, social workers, and other healthcare service organizations.

2. Partnership Development:

· Build and sustain partnerships with faith base organization, senior buildings and centers, nursing homes, and senior services to facilitate referrals to the program. Collaborate with public health agencies, insurance providers, and advocacy groups to expand program visibility and reach.

3. Outreach Events and Activities:

· Organize and participate in community events, health fairs, informational sessions, and other outreach initiatives to educate the public about the program and its services.

· Coordinate outreach materials (brochures, flyers, posters, etc.) and ensure they are distributed to target populations and key community locations.

4. Referral Management and Follow-up:

· Provide follow-up to referral sources through communication with our intake team on meeting patient needs.

5. Data Management and Reporting:

· Track outreach activities, including referrals, partnerships, and event attendance, and report on progress toward outreach goals.

· Gather feedback from community members and partners to continually improve outreach strategies and program delivery.

6. Advocacy and Education:

· Advocate for in-home healthcare services within local communities, especially those with limited access to traditional healthcare settings.

· Educate communities about the benefits and availability of in-home medical care for homebound or mobility-impaired individuals.

7. Collaborative Teamwork:

· Work closely with program staff to ensure seamless coordination of services and that the needs of referred individuals are addressed promptly. Participate in internal meetings and provide feedback on outreach efforts, program needs, and community concerns.

Qualifications

Education & Experience:

- Associates degree or Bachelor's degree in Public Health, Social Work, Healthcare Administration, or a related field preferred.

- 1+ years of experience in community outreach, public health, or social services, with a demonstrated ability to build and maintain partnerships.

- Experience working with vulnerable populations, including seniors, individuals with chronic conditions, and underinsured or uninsured populations, strongly preferred.

Skills & Abilities:

- Excellent interpersonal and communication skills, with the ability to connect with diverse populations and build strong relationships with community leaders.

- Strong project management skills, with the ability to manage multiple initiatives and meet deadlines.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), as well as familiarity with CRM tools or case management software.

- Knowledge of healthcare systems, especially home-based care models, and familiarity with healthcare challenges facing low-income or immigrant communities in NYC.

Personal Characteristics:

- A passion for community engagement and social justice, with a commitment to improving access to healthcare for underserved populations.

- Culturally sensitive, with the ability to work effectively with people from diverse backgrounds.

- Detail-oriented, self-motivated, and able to work independently as well as part of a team.

Languages:

- Fluency in Spanish is highly desirable.

Salary: $75,000-$80,000

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER -Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population