Collections representative

Responsibilities Achieve performance expectations for collections for assigned accounts based on individual goals (e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept). Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay in accordance with policies, procedures, guidelines, and training. Disclose all relevant account information to Clients accurately, professionally, and positively. Manage client communications and provide accurate account detail with professionalism and integrity while following compliance and quality expectations. Work accounts thoroughly according to established procedures (including contact attempts and required letters). Document all collection efforts in the system of record for each assigned account in accordance with policies, procedures, and guidelines (may include relevant system codes). Execute established call scripts documented in training, policies, procedures, and guidelines. Achieve acceptable call monitoring scores in each call category. Communicate regularly with the Client Default Leaders regarding repossessions, potential loss, inquiries, complaints, and other calls requiring special handling. Accurately process payments, transactions, and workflows. Complete all required Computer Based Training (CBT) courses accurately and timely. Qualifications Required Qualifications: High school diploma or equivalent education and related training or experience. Strong verbal and written communication skills. Basic computer skills. Ability to perform in a fast-paced, highly dynamic environment. Ability to work a flexible schedule, including overtime as needed. Preferred Qualifications: Previous client service, collections, or sales experience. Bilingual abilities. Benefits General description of available benefits for eligible employees. Regular teammates working 20 hours or more per week are eligible for benefits; eligibility may vary by division. Benefits may include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Paid time off includes vacation and sick days prorated by hire date and status, plus paid holidays. Additional benefits may include pension plans, restricted stock units, and deferred compensation depending on position and division. Details are provided by the employer and the benefits site. Equal Opportunity: Truist is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify is used where required. This description is not a contract of employment and does not guarantee employment. About Truist: Truist is a purpose-driven financial services company formed by the merger of BB&T and SunTrust, serving clients across the country with a wide range of financial services. #J-18808-Ljbffr