Call Center Representative

Job Description

Job Description

** Customer Service Agent – (Onsite)**

** Location: ** Phoenix, AZ (Onsite)
** Pay Rate: ** $18/hour
** Employment Type: ** Long‐term temporary
** Start Date: ** 8/3/2026
** Schedule: ** Monday–Friday | 6:00 AM–3:00 PM

** Ready to grow your customer service career—without dealing with angry customers or nonstop inbound calls?**

We’re hiring Customer Service Agents to support property insurance payment processing in a structured, professional, and team‐focused environment. This is an excellent entry‐level opportunity for individuals who enjoy detail‐oriented work, outbound calling, and building a long‐term foundation in customer service and payments operations.

In this role, you’ll handle outbound calls only , working directly with insurance carriers to submit and process payments for mortgage escrow accounts. If you’re reliable, tech‐savvy, and looking for a role with growth potential, we want to hear from you.

** What You’ll Be Doing **

• Make outbound calls to insurance carriers to submit and process payments
• Use a CRM-based system to update payment status and track progress
• Process payments via web portals, automated phone systems, and live representatives
• Escalate issues to team leads as needed
• Manage daily workload and ensure payment accuracy

_ Call volume ramps gradually—from about 30 calls per day up to approximately 70. _

Training & Work Environment

• 4–5 days of onsite training
• Classroom-style learning followed by shadowing and hands-on support
• Business casual dress code (professional and comfortable)
• Collaborative, structured environment with clear expectations

What We’re Looking For

• High School Diploma
• 1–2 years of customer service experience (call center experience preferred)
• Pleasant, calm, and confident phone presence
• Strong spoken English communication skills
• Reliable, self‐motivated, and detail‐oriented
• Team player with a growth mindset and strong work ethic
• Adaptable and committed to personal and professional development

Why Apply?

• No inbound customer calls
• Consistent weekday schedule
• On-the-job training and support
• Opportunity to grow into advanced customer service roles
• Stable, long‐term assignment with performance-based opportunities