Front Desk Coordinator / Admin (Greenville)

Front Desk Coordinator

Do you enjoy engaging new contacts and drawing them into your circle? Do you thrive in a multi-tasking environment that ensures the success of your team? Do you have the organizational skills to keep professionals on track as they move to both on-site and off-site meetings?

Sylvan Learning Center is seeking a Front Desk Coordinator for approximately 10-15 hours a week. Sylvan has been helping students succeed for over 47 years and you will be the first impression for the many prospective customers and teachers who call or visit our Greenville location. You will ensure these prospects are comfortable, relaxed, and ready to engage! This job is great for:

• Empty-nesters/retirees
• College students learning the ropes of education, marketing, sales, and customer service
• Moms who left the professional world and want to re-enter on a part-time basis
• Responsible high schoolers who enjoy working with parents and kids of all ages
• Anyone wanting to keep themselves busy while having fun

Typical Hours:

• Monday-Thursday afternoons, one of two shifts (2pm-4:45 or 4:30-7:15 pm) or the entire shift (depending) which may alternate as needed or be extended
• This is usually a shared job, so two people will fill the role and when you need to be out, it is coordinated with the other position so they can pick up the other shift; likewise, when you need to be out, you will coordinate with the other position so they can pick up your shift.
• At least two Saturdays a month, generally, as early as 8am to as late as 2pm
• Occasional events, varying from an all-day to just morning, afternoon, or evening

Responsible for day-to-day administrative admissions tasks such as:

• Phone reception
• Data entry (QWERTY typing 50+ WPM)
• Scheduling and rescheduling appointments via calls and/or text
• Texting families for session reminders
• Taking payments
• Outbound call campaigns
• Filing and center organization
• Center supply management and inventorying as needed
• Prepping instructional floor for students
• Possible addition of proctoring for assessments
• Center cleaning (vacuuming, dusting, high touch points wiping down/sanitizing, sweeping, etc...)
• Center seasonal decorations and updating
• Other administrative tasks as assigned

Knowledge preferred:

• Experience using full suite of Microsoft Office applications and other standard business applications
• Knowledge of general office equipment such as copiers, printers, and office phones

Skills and Abilities Required:

• A constant smile with professional appearance, outgoing and approachable personality
• Enthusiastic, welcoming demeanor, strong customer service, interpersonal and communication skills
• Enjoys working with children and teens
• Strong computer data entry skills, willingness to learn operations software
• Creative and effective writing skills; Ability to proofread and edit copy
• Very strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Ability to work well under pressure, maintain confidentiality and react to change productively while handling other essential tasks as assigned
• Ability to occasionally lift and/or move up to ten pounds

Be part of a cohesive team that values student success and customer care! Depending on experience and prior training, the Hourly rate will start at $10.50 to $11.50 (experience dependent) with pay increases for on-the-job training and performance.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.