Operations Manager

Job Description

Job Description

About This Role

Carpet One Floor & Home is looking for a highly motivated, energetic, positive-minded person with an extensive flooring installation background with project coordination/management experience for our location in Ocala, FL.

The job of an operations manager is to hire and supervise installers and facilitate the operations of the sales process, warehouse procedures, and installations. This position manages the operational aspects of the business and plays a key role in productivity. The operations manager reports directly to the store manager and works with the warehouse and sales managers to effectively manage the overall operations of the business. This position is exempt from The Fair Labor Standards overtime requirements.

Summary of Responsibilities

The operations manager's primary responsibilities are to hire and supervise installers and facilitate the operations of the sales process, warehouse procedures, and installations.

Hire and Supervise Installation Staff

Recruit, hire, and train installers by utilizing the strengths and weaknesses of individuals.

Conduct quarterly safety meetings to review safety regulations and best practices.

Design and implement a quality assurance program to track the effectiveness of installation crews.

Engage in a collaborative goal setting process for the store and help installers maintain these goals.

Coach individual installers who do not meet performance standards to improve performance.

Hold installers accountable for their contributions to the store and their teams.

Use corrective action strategies to coach installers that fall below the performance standard.

Operations Management

Regularly demonstrate, and practically apply, an understanding of the key financial drivers of the Carpet One business in order to complete the job with a high level of accuracy and maximize the business' long-term performance.

Schedule installations by communicating with installers and customers and preparing the proper paperwork.

Track and cross-reference physical inventory and the inventory management system.

Ensure installation accuracy by communicating with customers to confirm the installation details, and ensuring installations are conducted on time and with quality.

Demonstrate and ensure customer service excellence by regularly connecting with customers to ensure customer satisfaction.

Coordinate with the warehouse to track deliveries, order special products and installation supplies, and submit and track claims.

Business Management

Attend regular company sponsored training sessions to ensure continuous learning and improvement.

Communicate essential training tips, policies, and procedures to installers as appropriate.

Maintain a level of professional knowledge about flooring products in order to train staff to provide proper service to customers.

Resolve customer service issues and complaints by documenting and responding to service calls, ensuring proper completion and quality of all service calls, and taking action to resolve and prevent further issues.  

Accounting responsibility for handling installers' payroll, verifying invoices, tracking accounts payable, and conducting customer collection calls.

Expectations and Qualifications

In order to perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. This job may also require you to drive between multiple locations including, but not limited to, installation and customer sites. The operations manager will be expected to demonstrate an in-depth knowledge and understanding of the business, standards, and products of Carpet One. The operations manager is expected to lead according to the following expectations in order to successfully achieve their assigned job responsibilities.

Create New Business

Build Relationships

Maintain Product Knowledge

Interpersonal Skills

Coach and Develop Others

Maximize Team Success

Maximize Business Performance

Administrative Procedure

Productive Work Habits

Strategic Perspective and Organizational Awareness

The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mathematical Skills:

Understand and effectively communicate numerical data.

Calculate figures and amounts such as discounts, interest, commissions, and percentages.  

Computer Skills:

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Willingness to learn specific flooring software.

Behavioral Skills:

Proficiency in planning, organization, and communication skills.

Manage emotions in order to maintain relationships and generate results.

Work effectively in teams while motivating employees.

Leverage the synergy of people working together.

Display a high level of energy and a positive attitude.

Knowledge of the flooring industry.

• Health Insurance

• Paid sick days

  Paid vacation days

  Direct Primary Care benefit

Carpet One Floor & Home has long been regarded as the premier flooring store in Ocala, FL, The Villages and surrounding communities. Locally owned and operated for more than 30 years, we are known for our superior customer service, and professional staff. Because we belong to the largest floor covering cooperative in the world, we are able to offer the very best flooring products and competitive pricing in a high-volume showroom, with only the most qualified installers. Carpet One Floor & Home offers the largest selection of carpet, hardwood, laminate, ceramic tile, luxury vinyl plank, cabinets and countertops. Our work doesn't end after our customers leave the store and we've left their homes. Being local gives Carpet One Floor & Home the flexibility to act as a resource before, during, and long after the sale and installation of our customer's flooring.

Carpet One Floor & Home runs the store with the philosophy of maintaining a superior level of quality, selection, training, and customer service to Ocala and the surrounding communities. We believe in creating a family friendly work environment, where each person is an integral member of the team, yet responsible for his or her own results and earning potential. We are proud of our heritage and would like to find an individual who will excel and prosper in a fast-paced retail environment becoming a valued member of our team.